Support Technician – Windows

TriCom Technical Services, Inc.; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

On-site, 5 days/week

On-call compensation: $100/week

Growth opportunities

Team outings

Merit bonuses

Job summary

TriCom Technical Services, Inc. seeks a mid- to senior-level Support Technician with strong Windows expertise to join our fast-growing MSP team in Kansas City. You will handle a high-volume, client-facing support role across multiple clients and environments, delivering proactive updates and excellent customer service.

On-site five days a week with core hours 7:50 AM to 5:00 PM. Expect quarterly on-call rotations with a $100/week on-call stipend and opportunities for growth in a collaborative,

Qualifications

• 3+ years of mid- to senior-level IT Support or Service Desk experience with strong Microsoft Windows environments.
• MSP experience juggling multiple tickets across many clients and environments.
• True service mindset focused on serving clients and delivering value.
• Reliability and punctuality; on-site readiness by 7:50 AM every day.
• Strong communication; clear ticket status updates to clients.
• Longevity and stability in past roles.

Responsibilities

• Manage and resolve a high volume of support tickets daily across a diverse, multi-client MSP environment.
• Provide expert-level troubleshooting and end-user support in Microsoft Windows environments.
• Document tickets thoroughly and communicate proactive updates to clients throughout the resolution process.
• Help reduce the ticket backlog and improve response times across the team.
• Build strong working relationships with clients and learn their unique environments.
• Engage with the internal team and contribute positively to team culture and collaboration.
• Participate in an on-call rotation approximately once per quarterly to cover after-hours support.

Skills

Microsoft Windows

Customer service

Communication

Time management

On-site support

Tools

Microsoft 365

Azure AD

Endpoint management tools

Job description

Support Technician – Windows

Summary

We are a fast-growing managed services provider (MSP) with a client base rooted in nonprofit and community-focused organizations. As the team continues to add new clients, we are seeking a mid- to senior-level support technician with strong Windows environment experience to help us stay ahead of demand and maintain the high-level of service our clients expect. This is a high-volume, client-facing role where your presence will be felt immediately. The ideal candidate thrives in environments where no two days are the same. You can handle a full queue of varied tickets without losing focus, urgency, or your customer service edge. You understand that an MSP earns its clients’ trust every single day — and you take that seriously. You show up on-time, follow through, communicate clearly, and genuinely care about the people you support. You are also someone who is excited to develop your skills at a company that is growing fast.

Responsibilities

• Manage and resolve a high volume of support tickets daily across a diverse, multi-client MSP environment.
• Provide expert-level troubleshooting and end-user support in Microsoft Windows environments.
• Document tickets thoroughly and communicate proactive updates to clients throughout the resolution process.
• Help reduce the ticket backlog and improve response times across the team.
• Build strong working relationships with clients and learn their unique environments.
• Engage with the internal team and contribute positively to team culture and collaboration.
• Participate in an on-call rotation approximately once per quarter to cover after-hours support.

Requirements

• Mid- to senior-level IT Support or Service Desk experience with strong expertise in Microsoft Windows environments (3+ years of experience).
• MSP Experience — You understand what it means to juggle 35 different tickets across 35 different clients and environments, and you do not get rattled by it.
• A True Service Mindset — You are here to serve clients, and that shows in everything you do.
• Reliability & Punctuality — Our phones start ringing at 8:00 AM, so being on-site and ready by 7:50 AM every day is a firm expectation.
• Strong Communication Skills — Clients should never have to wonder where their ticket stands.
• Longevity & Stability in Past Roles — The team values people who commit to and grow in their roles.

Preferred

• Exposure to diverse industries and user populations.
• Familiarity with Microsoft 365, Azure AD, and endpoint management tools.
• On-site, 5 days per week (Monday through Friday); core-hours: 7:50 AM – 5:00 PM.
• On-call rotation approximately once per quarter (2-week block, 5:00 PM–8:00 AM coverage).
• On-call compensation: $100 per on-call week.
• On-call volume is light — average of 1.5 calls per night, with many nights requiring no response at all.
• Growth-mode company with strong opportunity for upward mobility and expanding technical exposure.
• Collaborative, Supportive Culture — This is not the grind that most MSPs are known for.
• Quarterly team outings and regular performance-based perks and recognition.
• No structured annual bonus, though spot bonuses, merit bonuses, and team perks are a regular part of the culture here.
• This is an MSP that genuinely invests in and promotes its people.