Senior MSP Systems Engineer – Networking & Support

Net at Work; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health & Welfare

401k with matching

Paid time off

Job summary

Net at Work in United States is seeking a Systems Engineer to implement networking technologies for our MSP clients and provide second-level technical support. The SE will configure equipment, document solutions, and work on projects or support visits as needed.

The role focuses on reducing time-to-resolution and increasing revenue by acting as a project resource and escalation point for service tickets. Strong experience with Mac and Windows environments, along with multiple management tools,

Qualifications

• Experience supporting small to mid-size clients as part of an MSP or service desk.
• At least 5 years of project engineering experience.
• Exceptional written and verbal communication skills.
• Ability to multitask and be on-call after hours.

Responsibilities

• Coordinate and perform remote fixes at desktop, server, and networking levels.
• Handle second-level escalations in Mac OS and Windows environments.
• De-escalate client outages and coordinate on-site travel when needed.
• Troubleshoot hardware and determine fixes accurately.
• Maintain operational documentation and SOPs and produce status reports.
• Update client documentation after network changes and maintain certifications.

Skills

MSP experience

Project engineering

Strong communication

On-call after hours

Education

College degree or equivalent experience

Tools

ConnectWise Automate

JAMF

Intune

Office 365

Job description

Net at Work in United States is seeking a Systems Engineer to implement networking technologies for our MSP clients and provide second-level technical support. The SE will configure equipment, document solutions, and work on projects or support visits as needed.

The role focuses on reducing time-to-resolution and increasing revenue by acting as a project resource and escalation point for service tickets. Strong experience with Mac and Windows environments, along with multiple management tools,