Senior MSP Systems Engineer (L2/L3) — Microsoft 365/Azure

Outsourcing Advantage; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Job summary

Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer to support MSP environments for multiple U.S. clients. You will troubleshoot complex infrastructure, manage Microsoft 365, Azure, and on-premises Windows servers, and document resolutions.

Ideal candidates will have hands-on experience in MSP settings, strong analytical skills, and a proactive approach. Join a team that values structured processes, knowledge sharing, and customer-focused service delivery.

Qualifications

• Minimum 3 years of MSP experience.
• Hands-on support for Microsoft 365, Azure, networking, servers, endpoints, and related infrastructure.
• Experience with Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Ability to diagnose, researching solutions, and delivering client-focused resolutions.
• Experience documenting technical processes and troubleshooting steps.
• Experience collaborating with clients and internal teams in a consulting or MSP setting.
• Preferred certifications in Microsoft 365 or Azure.

Responsibilities

• Provide advanced Level 2 and Level 3 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).
• Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
• Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.
• Create and maintain technical documentation, checklists, and knowledge base articles.
• Research and implement new technologies, tools, and best practices to improve client environments.
• Communicate effectively with clients, team members, vendors, and external stakeholders.
• Prioritize and manage multiple tickets while meeting service-level agreements (SLAs).
• Work collaboratively with other engineers and internal teams to resolve escalated issues.

Skills

MSP experience

Multi-client support

Advanced troubleshooting

Strong communication

Organized and proactive

Tools

PowerShell scripting

Azure Virtual Machines

Azure Virtual Desktop (AVD)

Windows Server administration

Active Directory & Group Policy

AD synchronization tools

Firewall and VPN technologies

Microsoft 365 stack (Entra ID, Exchange Online, SharePoint, Intune)

Networking and security solutions

Job description

Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer to support MSP environments for multiple U.S. clients. You will troubleshoot complex infrastructure, manage Microsoft 365, Azure, and on-premises Windows servers, and document resolutions.

Ideal candidates will have hands-on experience in MSP settings, strong analytical skills, and a proactive approach. Join a team that values structured processes, knowledge sharing, and customer-focused service delivery.