Senior Escalations Engineer – MSP Cloud & Network Lead

Solvere One; Dulles Town Center (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

Health insurance

Dental

Vision

Paid vacation

Job summary

Solvere One is seeking an Escalations Engineer with MSP experience to act as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills to resolve complex issues.

You will be the Tier 3 escalation point, mentoring junior staff and driving incident resolution while supporting cloud, on-prem, and hybrid infrastructure.

Qualifications

• 5+ years in IT, with 3+ years in an MSP environment.
• Expertise in Microsoft 365, Azure AD, and Entra ID.
• Strong experience with Windows and Apple/macOS environments.
• Strong experience with PowerShell.
• Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos).
• Experience with backup & disaster recovery solutions.
• Experience supporting hybrid and fully cloud-based organizations.
• Familiarity with RMM and PSA tools (ConnectWise preferred).

Responsibilities

• Act as the Tier 3 escalation point for the service desk
• Support cloud, hybrid, and on-prem infrastructure environments
• Lead troubleshooting across servers, networks, virtualization, and security
• Update documentation and standard operating procedures, as needed
• Mentor Tier 1 and Tier 2 engineers

Skills

MSP experience

Tier 3 escalation

Cloud platforms

Hybrid environments

Networking

Technical communication

Windows & macOS

PowerShell

Tools

ConnectWise

VMware

Hyper-V

Job description

Solvere One is seeking an Escalations Engineer with MSP experience to act as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills to resolve complex issues.

You will be the Tier 3 escalation point, mentoring junior staff and driving incident resolution while supporting cloud, on-prem, and hybrid infrastructure.