Senior Escalations Engineer - Cloud & Networking

Solvere One; Virginia, Northern (IL, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

Solvere One is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. The role requires depth across cloud platforms, hybrid environments, and networking with strong communication to resolve complex problems.

You will mentor Tier 1/2 engineers, update docs, and lead troubleshooting across servers, networks, and security in a fast-paced MSP setting.

Qualifications

• 5+ years in IT, with 3+ years in an MSP environment.
• Expertise in Microsoft 365, Azure AD, and Entra ID.
• Strong experience with Windows and Apple/macOS environments.
• Strong experience with PowerShell.
• Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos).
• Experience with backup & disaster recovery solutions.
• Experience supporting hybrid and fully cloud-based organizations.
• Familiarity with RMM and PSA tools (ConnectWise preferred).

Responsibilities

• Act as the Tier 3 escalation point for the service desk.
• Support cloud, hybrid, and on-prem infrastructure environments.
• Lead troubleshooting across servers, networks, virtualization, and security.
• Update documentation and standard operating procedures, as needed.
• Mentor Tier 1 and Tier 2 engineers.

Skills

IT experience

MSP experience

Microsoft 365

Azure AD

Entra ID

Windows

macOS

PowerShell

Networking

Firewalls

Fortinet

Meraki

Sophos

Backup & DR

ConnectWise

VMware

Hyper-V

Cloud

Hybrid

Education

AZ-100

AZ-700

AZ-900

Tools

ConnectWise

VMware

Hyper-V

Job description

Solvere One is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. The role requires depth across cloud platforms, hybrid environments, and networking with strong communication to resolve complex problems.

You will mentor Tier 1/2 engineers, update docs, and lead troubleshooting across servers, networks, and security in a fast-paced MSP setting.