MSP Support Technician II — Advanced Escalations & Growth

MSP Hire, Inc.; Kentucky; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life and Disability Insurance

401K with up to 4% match

Paid vacation and personal time off

Fuel stipend for local travel

Professional development training

Job summary

MSP Hire, Inc. is actively seeking an MSP Support Technician II to escalate issues from the helpdesk and provide advanced technical support for MSP clients. The role emphasizes service excellence, teamwork, and continuous skill development.

You will handle complex troubleshooting, manage M365/Azure, and mentor L1 staff while working in a full-time in-office environment with a focus on strong documentation and customer service.

Qualifications

• 2–4 years in an MSP or IT support role.
• Advanced Windows troubleshooting (Event Viewer, registry edits).
• Microsoft 365 & Azure administration (Exchange, Intune, Conditional Access).
• Networking fundamentals (firewalls, VLANs, SD-WAN, DNS troubleshooting).
• PowerShell scripting (basic automation tasks).
• Experience with RMM tools (NinjaRMM, Datto RMM, Kaseya).
• Certifications such as CompTIA A+, CompTIA Network+ or CCNA, Microsoft 365 Certified: Modern Desktop Administrator, Azure Administrator Associate.

Responsibilities

• Troubleshoot advanced hardware/software issues (drivers, application errors, Windows updates).
• Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive).
• Configure and troubleshoot firewalls, routers, and VPN connections.
• Support Active Directory, GPOs, and Windows Server administration.
• Work with backup solutions (Datto, Veeam) and assist with data recovery.
• Support cloud-based and virtual desktop environments (Azure Virtual Desktop, Citrix).
• Create documentation and knowledge base articles for recurring issues.
• Train and mentor L1 technicians.

Skills

Advanced Windows troubleshooting

Microsoft 365 & Azure administration

Networking fundamentals

PowerShell scripting

RMM tools (NinjaRMM, Datto RMM, Kaseya

Tools

NinjaRMM

Datto RMM

Kaseya

Job description

MSP Hire, Inc. is actively seeking an MSP Support Technician II to escalate issues from the helpdesk and provide advanced technical support for MSP clients. The role emphasizes service excellence, teamwork, and continuous skill development.

You will handle complex troubleshooting, manage M365/Azure, and mentor L1 staff while working in a full-time in-office environment with a focus on strong documentation and customer service.