Senior MSP Systems Engineer – Escalations & Cloud Ops

Netrio; McKinney (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Netrio, located in McKinney, Texas, is seeking a highly skilled Systems Engineer for their Managed Services team. This critical role involves providing advanced technical support, mentoring junior engineers, and delivering strategic IT solutions. Candidates should have over 5 years of experience, expertise in Windows Server, and knowledge of cloud environments like Azure and AWS.

The position also requires a deep understanding of networking, security, and systems, along with excellent troubleshooting and communication skills. Join us in ensuring seamless IT operations for our clients.

Qualifications

• Minimum 5+ years of experience in an IT support role, preferably within an MSP environment.
• Strong experience with virtualization platforms (VMware, Hyper‑V).
• Deep understanding of networking principles and devices.

Responsibilities

• Provide advanced troubleshooting and technical support for escalated issues.
• Manage and maintain clients' IT environments.
• Configure and troubleshoot firewalls, VPNs, and routers.

Skills

Microsoft Windows Server

VMware

Microsoft Azure

Networking principles

Advanced troubleshooting

Communication skills

Scripting (PowerShell, Bash)

Education

Microsoft Certified Solutions Expert (MCSE)

Cisco Certified Network Professional (CCNP)

VMware Certified Professional (VCP)

AWS Certified Solutions Architect

Job description

Netrio, located in McKinney, Texas, is seeking a highly skilled Systems Engineer for their Managed Services team. This critical role involves providing advanced technical support, mentoring junior engineers, and delivering strategic IT solutions. Candidates should have over 5 years of experience, expertise in Windows Server, and knowledge of cloud environments like Azure and AWS.

The position also requires a deep understanding of networking, security, and systems, along with excellent troubleshooting and communication skills. Join us in ensuring seamless IT operations for our clients.