Senior Escalations Engineer – MSP, Cloud & Network

Solvere One/HouseCall; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

PPO healthcare

Dental

Vision

Paid vacation

Job summary

Solvere One is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource for the service desk. This role demands deep expertise across cloud platforms, hybrid environments, and networking, and the ability to resolve complex issues that may not have a documented solution.

You will lead Tier 3 incident response, mentor junior engineers, and help update SOPs while ensuring secure, reliable, and scalable IT operations for our clients.

Qualifications

• 5 years in IT, with 3 years in an MSP environment.
• Expertise in Microsoft 365, Azure AD, and Entra ID.
• Strong experience with Windows and Apple/macOS environments.
• Strong experience with PowerShell.
• Networking knowledge (TCP/IP, VLANs, firewalls — Fortinet, Meraki, Sophos).
• Experience with backup & disaster recovery solutions.
• Experience supporting hybrid and fully cloud-based organizations.
• Familiarity with RMM and PSA tools (ConnectWise preferred).

Responsibilities

• Act as the Tier 3 escalation point for the service desk
• Support cloud, hybrid, and on-prem infrastructure environments
• Lead troubleshooting across servers, networks, virtualization, and security
• Update documentation and standard operating procedures, as needed
• Mentor Tier 1 and Tier 2 engineers

Skills

MSP experience

Microsoft 365

Azure AD

Entra ID

Windows/macOS

PowerShell

Networking (TCP/IP, VLANs, firewalls)

Backup & disaster recovery

Hybrid/cloud environments

RMM/PSA tools (ConnectWise)

VMware

Hyper-V

Security/Network certifications

Google Admin

Tools

ConnectWise

VMware

Hyper-V

Job description

Solvere One is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource for the service desk. This role demands deep expertise across cloud platforms, hybrid environments, and networking, and the ability to resolve complex issues that may not have a documented solution.

You will lead Tier 3 incident response, mentor junior engineers, and help update SOPs while ensuring secure, reliable, and scalable IT operations for our clients.