Senior MSP Systems Engineer – Networking & Cloud

Novatech; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) plan with matching contributions

Generous Paid Time Off

$300 wellness contribution

Employee Recognition Programs

Job summary

A business solutions company in Atlanta is seeking a Systems Engineer to enhance customer service. The role involves troubleshooting applications, resolving incidents, and maintaining client networks with a strong emphasis on communication and problem-solving. Ideal candidates will possess 5+ years of technical experience, specifically in managed services. The company offers a competitive compensation package alongside comprehensive benefits, promoting a positive work culture and ongoing professional development.

Qualifications

• 5+ years of experience in a core technical area.
• 8+ years' experience in an IT department.
• Excellent analytical skills and problem-solving abilities.

Responsibilities

• Troubleshoot business applications and incidents.
• Document resolutions of incidents and root cause.
• Provide exceptional customer service.
• Build and maintain business partnerships.

Skills

Customer service skills

Technical expertise

Problem solving

Excellent communication

Managed Service Provider experience

Analytical skills

Tools

Microsoft RDS

Microsoft Windows Client

Microsoft Server

Dell Topologies

VMware

Fortinet

Job description

A business solutions company in Atlanta is seeking a Systems Engineer to enhance customer service. The role involves troubleshooting applications, resolving incidents, and maintaining client networks with a strong emphasis on communication and problem-solving. Ideal candidates will possess 5+ years of technical experience, specifically in managed services. The company offers a competitive compensation package alongside comprehensive benefits, promoting a positive work culture and ongoing professional development.