Senior MSP Support Engineer - Hybrid (Onsite/Remote)

Ma'atIT; Phoenix (AZ); Hybrid; USD 59,000 - 72,000; Full time

Job summary

Ma’atIT, a growing managed IT services firm in Phoenix, Arizona, seeks an experienced Level 2 MSP Support Engineer. You will own tickets end-to-end, troubleshooting Microsoft 365, Exchange Online, Entra ID, Active Directory, Windows, and Intune, with emphasis on accurate communication and client outcomes.

This full-time role starts onsite for 90 days, then a hybrid schedule with three days in the office and two remote per week, plus occasional travel in the Phoenix area.

Qualifications

• 5+ years of MSP support experience preferred.
• Strong Microsoft 365, Windows, and networking troubleshooting.
• Experience supporting multiple customers or environments.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage competing priorities without sacrificing client care or quality.
• Ownership, accountability, teamwork, and continuous learning.

Responsibilities

• Own tickets from initial investigation to resolution and documentation.
• Troubleshoot Microsoft 365, Exchange Online, Entra ID, AD, Windows, and Intune.
• Diagnose DNS, DHCP, VPN, firewall, wireless, and general networking issues.
• Investigate escalated issues and determine resolutions.
• Support device management, backups, and monitoring.
• Lead workstation deployments, migrations, and small infra projects.
• Communicate proactively with clients and set expectations.
• Maintain ticket notes and knowledge base articles.
• Collaborate with engineers to improve service delivery.

Skills

Microsoft 365

Windows

Networking

DNS/DHCP

VPN

Active Directory

Intune

Tools

HaloPSA

NinjaOne

ThreatLocker

Job description

Ma’atIT, a growing managed IT services firm in Phoenix, Arizona, seeks an experienced Level 2 MSP Support Engineer. You will own tickets end-to-end, troubleshooting Microsoft 365, Exchange Online, Entra ID, Active Directory, Windows, and Intune, with emphasis on accurate communication and client outcomes.

This full-time role starts onsite for 90 days, then a hybrid schedule with three days in the office and two remote per week, plus occasional travel in the Phoenix area.