Senior MSP Partner Success Manager (Hybrid)

NinjaOne, LLC; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan

Unlimited PTO

Job summary

NinjaOne, LLC is seeking a Customer Success Manager to own and grow an assigned group of MSP partners, focusing on SaaS backup solutions through our distribution channels. You will drive onboarding, adoption, and retention while advocating for partner needs with product and marketing teams.

The role requires at least 3 years of MSP channel sales experience. A strong consultative approach and IT knowledge will help you succeed in a hybrid Austin, TX environment.

Qualifications

• 3+ years MSP Channel sales experience.
• Bachelor’s degree preferred.
• Strong communication and analytical skills.
• Ability to build partner relationships and drive collaboration with product/marketing teams.

Responsibilities

• Own and grow the relationship with assigned MSP partners, including onboarding, adoption, retention and satisfaction.
• Develop partner success strategies and apply best practices with sales and marketing support.
• Act as trusted advisor to drive continued value of NinjaOne products and services.
• Maintain partner metrics and report on progress with the sales manager.

Skills

MSP channel sales

SaaS sales

Relationship management

Customer success

Education

Bachelor's degree

Tools

Salesforce

Job description

NinjaOne, LLC is seeking a Customer Success Manager to own and grow an assigned group of MSP partners, focusing on SaaS backup solutions through our distribution channels. You will drive onboarding, adoption, and retention while advocating for partner needs with product and marketing teams.

The role requires at least 3 years of MSP channel sales experience. A strong consultative approach and IT knowledge will help you succeed in a hybrid Austin, TX environment.