Customer Success Manager III - Distribution

NinjaOne, LLC; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan

Unlimited PTO

Job summary

NinjaOne, LLC is seeking a Customer Success Manager to own and grow an assigned group of MSP partners, focusing on SaaS backup solutions through our distribution channels. You will drive onboarding, adoption, and retention while advocating for partner needs with product and marketing teams.

The role requires at least 3 years of MSP channel sales experience. A strong consultative approach and IT knowledge will help you succeed in a hybrid Austin, TX environment.

Qualifications

• 3+ years MSP Channel sales experience.
• Bachelor’s degree preferred.
• Strong communication and analytical skills.
• Ability to build partner relationships and drive collaboration with product/marketing teams.

Responsibilities

• Own and grow the relationship with assigned MSP partners, including onboarding, adoption, retention and satisfaction.
• Develop partner success strategies and apply best practices with sales and marketing support.
• Act as trusted advisor to drive continued value of NinjaOne products and services.
• Maintain partner metrics and report on progress with the sales manager.

Skills

MSP channel sales

SaaS sales

Relationship management

Customer success

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners’ base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.

The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.

Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)

What You’ll be Doing

• Own overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.
• Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.
• Maintain existing partner metrics and data as directed.
• Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.
• Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor’s degree (preferred)
• As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.