Senior MSP Channel Success Manager for Backup SaaS

NinjaOne; Austin (TX); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Growth opportunities

Hybrid remote work

Job summary

NinjaOne is seeking a Customer Success Manager in Austin, TX to own relationships with MSP partners and drive onboarding, adoption, retention, and satisfaction. You will collaborate with product and marketing to improve partner outcomes and drive Backup value.

The role requires 3+ years of MSP channel sales/management, strong consultative and communication skills, and IT knowledge. This is a hybrid, full-time position with an emphasis on partner success and growth.

Qualifications

• Ability to build trusted advisor relationships with MSP partners.
• Experience managing onboarding, adoption, and retention of customers.
• Proven track record in channel-selling success and achieving sales targets.

Responsibilities

• Own overall relationship with assigned partners, including onboarding, implementation, training, adoption, retention, and customer satisfaction.
• Establish a trusted advisor relationship to drive continued value of products and services.
• Maintain partner success strategies and sales content with sales/marketing teams.
• Possess executive presence with partners and internally in SaaS Backup context.
• Maintain partner metrics and data; facilitate cross-team collaboration to ensure timely deliverables.
• Prepare documentation or visuals to demonstrate campaign performance.

Skills

Consultative selling

Relationship management

Executive presence

Communication skills

Customer advocacy

Sales targets

IT knowledge

Analytical skills

Education

Bachelor's degree preferred

Tools

CRM software

SaaS platforms

Job description

NinjaOne is seeking a Customer Success Manager in Austin, TX to own relationships with MSP partners and drive onboarding, adoption, retention, and satisfaction. You will collaborate with product and marketing to improve partner outcomes and drive Backup value.

The role requires 3+ years of MSP channel sales/management, strong consultative and communication skills, and IT knowledge. This is a hybrid, full-time position with an emphasis on partner success and growth.