MSP Project Coordinator

Midnight Blue Technology Services; West Mifflin (Allegheny County); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

PTO

Health benefits

Certification support

Job summary

Midnight Blue Technology Services in West Mifflin is looking for a Senior MSP Engineer/Project Technical Lead to guide complex IT projects while ensuring security and technical standards. This senior role emphasizes owning technical outcomes and client interactions without the routine ticket queue. The position offers a salary range of $85,000 – $105,000 along with PTO, health benefits, and certification support. Enjoy hybrid or remote flexibility, working within a team focused on delivering the best customer experience.

Qualifications

• Experience leading complex MSP projects from design through completion.
• Ability to identify risks and keep projects moving.
• Comfortable working and communicating with clients and internal teams.

Responsibilities

• Lead complex MSP projects from design through completion.
• Own technical standards and decisions.
• Ensure security best practices are followed during project work.

Skills

Senior level MSP or IT engineering experience

Strong background in Microsoft environments

Experience in Microsoft 365 environments

Strong communication skills

Job description

Do you want to work for an established, growing MSP with a strong reputation and a team that works well together?

Midnight Blue Technologies has been delivering full-service IT, cybersecurity, and VoIP solutions to small and mid-sized businesses for over 20 years. Our success is built on doing things the right way, solid engineering, clear communication, and a team-first culture focused on a Fanatical Customer Experience Delivered by Passionate Humans.

We are looking for a Senior MSP Engineer/Project Technical Lead to lead complex client projects, help shape technical standards, and serve as a senior escalation resource when needed.

This is a senior, hands‑on role for someone who enjoys owning technical outcomes, leading projects end‑to‑end, and contributing at a high level without being stuck in a day‑to‑day ticket queue.

What You’ll Do

• Lead complex MSP projects from design through completion
• Own technical standards, decisions, and execution
• Identify risks early and keep projects moving forward

Sales Engineering & SOWs

• Partner with Sales and CSMs during solution design and pre‑sales discussions
• Create clear, accurate Statements of Work (scope, deliverables, timelines)
• Validate feasibility, cost, and risk before work is sold

Security & Risk

• Ensure security best practices are followed across all project work
• Identify, mitigate, and escalate security risks before they impact clients
• Serve as a senior escalation resource for complex or high impact issue‑s
• Help unblock stalled work and guide resolution (not routine ticket ownership)
• Coach and mentor engineers through hands‑on guidance, troubleshooting, and feedback
• Promote ownership, accountability, and strong technical standards
• Evaluate and test new tools, platforms, and solutions
• Document findings and recommend adoption or rejection
• Balance innovation with stability and risk management
• Maintain relevant certifications and stay current with emerging technology
• Apply new skills to improve delivery, security, and internal processes

What We’re Looking For

• Senior level MSP or IT engineering experience
• Strong background in Microsoft environments, infrastructure, cloud, and security
• Strong experience supporting and designing solutions in Microsoft 365 environments (Exchange Online, Azure AD / Entra ID, SharePoint, Teams)
• Comfortable working with clients, sales, and internal teams
• Clear communicator with strong ownership and follow through
• Salary range: $85,000 – $105,000, based on experience
• PTO, health benefits, and certification support
• Hybrid / remote flexibility depending on role fit

Why Midnight Blue

• Real technical ownership, not just tickets
• Leadership that values outcomes, not noise
• Opportunity to influence standards, tools, and delivery
• A team focused on doing things the right way