MSP Project Coordinator

Midnight Blue Technology Services; West Mifflin (Allegheny County); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

PTO

Health benefits

Certification support

Hybrid/remote flexibility

Job summary

Midnight Blue Technologies is seeking a Senior MSP Engineer/Project Technical Lead to oversee complex client projects, shape technical standards, and act as a senior escalation resource. This hands-on role emphasizes ownership of outcomes and end-to-end project delivery.

The ideal candidate has senior MSP/IT engineering experience with strong Microsoft expertise, and will collaborate with Sales, CSMs, and engineering teams while promoting secure, high-quality delivery.

Qualifications

• Senior MSP or IT engineering experience required.
• Strong background in Microsoft environments, infrastructure, cloud and security.
• Experience designing solutions in Microsoft 365 environments (Exchange Online, Azure AD / Entra ID, SharePoint, Teams).

Responsibilities

• Lead complex MSP projects from design through completion.
• Own technical standards, decisions, and execution.
• Partner with Sales and CSMs during solution design and pre-sales discussions.
• Create clear Statements of Work (scope, deliverables, timelines).
• Validate feasibility, cost, and risk before work is sold.
• Ensure security best practices and escalate risks before they impact clients.
• Serve as a senior escalation resource for complex or high-impact issues.
• Coach and mentor engineers through hands-on guidance, troubleshooting, and feedback.

Job description

Do you want to work for an established, growing MSP with a strong reputation and a team that works well together?

Midnight Blue Technologies has been delivering full-service IT, cybersecurity, and VoIP solutions to small and mid-sized businesses for over 20 years. Our success is built on doing things the right way, solid engineering, clear communication, and a team-first culture focused on a Fanatical Customer Experience Delivered by Passionate Humans.

We are looking for a Senior MSP Engineer/Project Technical Lead to lead complex client projects, help shape technical standards, and serve as a senior escalation resource when needed.

This is a senior, hands‑on role for someone who enjoys owning technical outcomes, leading projects end‑to‑end, and contributing at a high level without being stuck in a day‑to‑day ticket queue.

What You’ll Do

• Lead complex MSP projects from design through completion
• Own technical standards, decisions, and execution
• Identify risks early and keep projects moving forward

Sales Engineering & SOWs

• Partner with Sales and CSMs during solution design and pre‑sales discussions
• Create clear, accurate Statements of Work (scope, deliverables, timelines)
• Validate feasibility, cost, and risk before work is sold

Security & Risk

• Ensure security best practices are followed across all project work
• Identify, mitigate, and **escalate** security risks before they impact clients
• Serve as a senior escalation resource for complex or high impact issue‑s
• Help unblock stalled work and guide resolution (not routine ticket ownership)
• Coach and mentor engineers through hands‑on guidance, troubleshooting, and feedback
• Promote ownership, accountability, and strong technical standards
• Evaluate and test new tools, platforms, and solutions
• Document findings and recommend adoption or rejection
• Balance innovation with stability and risk management
• Maintain relevant certifications and stay current with emerging technology
• Apply new skills to improve delivery, security, and internal processes

What We’re Looking For

• Senior level MSP or IT engineering experience
• Strong background in Microsoft environments, infrastructure, cloud, and security
• Strong experience supporting and designing solutions in Microsoft 365 environments (Exchange Online, Azure AD / Entra ID, SharePoint, Teams)
• Comfortable working with clients, sales, and internal teams
• Clear communicator with strong ownership and follow through
• Salary range: $85,000 – $105,000, based on experience
• PTO, health benefits, and certification support
• Hybrid / remote flexibility depending on role fit

Why Midnight Blue

• Real technical ownership, not just tickets
• Leadership that values outcomes, not noise
• Opportunity to influence standards, tools, and delivery
• A team focused on doing things the right way