Staff IT/MSP Engineer

Red Cup IT, Inc.; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A managed services provider located in Los Angeles seeks a Staff IT Engineer responsible for overseeing technical health across multiple client environments. The ideal candidate has 8–12+ years of IT experience, including 5 years in an MSP environment. You will design standardized solutions, support complex migrations, and drive team development through mentorship. Expertise in Microsoft 365, Azure, and AWS, along with automation skills in PowerShell or Python, is essential. Certifications like MS-102 or CISSP are preferred.

Qualifications

• 8–12+ years in IT, with at least 5 years in an MSP environment.
• Experience in cloud services, especially Microsoft 365, Azure, and AWS.
• Strong automation skills using scripting languages.

Responsibilities

• Develop standards for client environments and manage core tools.
• Design complex migrations and handle Tier 4 support issues.
• Lead investigations into systemic failures and provide mentorship.

Skills

Expert-level knowledge of Microsoft 365

Expert-level knowledge of Azure

Expert-level knowledge of AWS

Proficiency in PowerShell

Proficiency in Python

Experience with EDR/XDR

Ability to explain complex concepts to non-technical audiences

Education

Microsoft certifications (MS-102, AZ-305)

CISSP or CISM certifications

ITIL v4 or equivalent

Job description

We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire client base. You aren't just fixing a server; you are designing the standard blueprint for how servers are deployed across 50 different companies. You serve as the bridge between business goals and technical execution, reporting typically to the CTO or Director of Engineering.

Key Responsibilities

1. Technical Strategy & Standardization

• Blueprint Design: Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants).
• Platform Engineering: Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).
• Technology Roadmap: Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.

2. High-Level Architecture & Escalation

• Tier 4 Support: Act as the final "buck stops here" point for the most catastrophic or persistent technical issues.
• Project Architecture: Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute.
• Root Cause Analysis (RCA): Lead investigations into systemic failures to ensure they never happen again across any client site.

3. Mentorship & Team Development

• Multiplier Effect: You are measured by how much better you make the other engineers. You conduct code/script reviews and technical workshops.
• Documentation Standards: Define how the team documents environments to ensure "Single Pane of Glass" visibility.

4. Security & Compliance

• Hardening: Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack.
• Audit Readiness: Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.

Required Skills & Qualifications

• Experience: 8–12+ years in IT, with at least 5 years specifically in an MSP environment.
• Cloud Mastery: Expert-level knowledge of Microsoft 365 (Enterprise), Azure (Identity & Networking), and AWS.
• Automation: Proficiency in PowerShell, Python, or API integrations to "automate the boring stuff."
• Security: Experience with EDR/XDR, SIEM, and Advanced Threat Protection.
• Soft Skills: Ability to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator).

Typical Certifications (2026 Standards)

• Microsoft: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).
• Security: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).
• Frameworks: ITIL v4 or specialized MSP-centric management training.