Customer Success Lead - Growth & Strategy (Hybrid)

NinjaOne; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Unlimited PTO

Hybrid remote

Job summary

NinjaOne, a leading Unified IT Operations Platform provider, seeks a Manager of Customer Success in Austin. This role leads a team of Account Managers, driving customer outcomes, retention, and growth in a hybrid remote setting four days a week in-office.

You will oversee strategic account management, collaborate with cross-functional teams, and leverage data to improve product adoption and reduce churn. Strong SaaS leadership and analytics are essential.

Qualifications

• 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space.
• Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles.
• Exceptional consultative skills and clear communication, active listening, and objection handling.
• Strong analytical mindset to identify root causes and craft solutions quickly.

Responsibilities

• Lead and develop a team of Account Managers to achieve goals.
• Oversee a portfolio of key customers, ensuring satisfaction and retention.
• Drive renewals, cross-sell, and up-sell opportunities within the base.
• Collaborate with Sales, Marketing, Product, Support, and Services to optimize the customer journey.
• Use Salesforce to track activities, forecast opportunities, and report progress to leadership.

Skills

People leadership

Customer success

Analytics

Communication

SaaS

Tools

Salesforce

Job description

NinjaOne, a leading Unified IT Operations Platform provider, seeks a Manager of Customer Success in Austin. This role leads a team of Account Managers, driving customer outcomes, retention, and growth in a hybrid remote setting four days a week in-office.

You will oversee strategic account management, collaborate with cross-functional teams, and leverage data to improve product adoption and reduce churn. Strong SaaS leadership and analytics are essential.