Senior Mortgage Technology Solutions Consultant

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Senior Technical Consultant for ICE Mortgage Technology’s Solutions Development practice.

The role interfaces with prospective and current clients to understand key business objectives, IT initiatives, and technical requirements, providing guidance per industry best practices and ensuring successful implementation timelines. The candidate will work across internal departments to exceed customer expectations for delivery and adoption, serving as SME

Qualifications

• Bachelor's degree in Computer Science, Information Science, or a related discipline.
• 5+ years technical experience troubleshooting mission critical application solutions.
• 5+ years of software development experience.
• Experience with XML, JSON.
• Proficient in C# and JavaScript.
• Knowledge of application architecture components.
• Mortgage industry and Encompass experience preferred.
• Strong written and oral communication skills.
• Ability to translate technical concepts for non-technical users.
• Team-oriented and cooperative.

Responsibilities

• Drive successful configuration, installation, and adoption of custom solutions developed for our clients
• Serve as liaison between business users and internal development staff
• Consult with clients to implement software and industry best practices
• Function as a subject matter expert for the Encompass SDK and API
• Quality assurance testing representative of business user
• Light scripting and formula derivation to automate business processes
• Translate field-level data points to third-party systems
• Provide technical support to our clients for implementation issues
• Document instructions for installation of custom solutions
• Provide failure analysis and reproduction scenarios of customer issues
• Quickly and accurately reproduce diverse issues for troubleshooting and root cause analysis
• Provide sales support for the positioning and quoting of custom development services
• Gather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagements
• Design and architect custom solutions
• Consult with clients and third‑party vendors for clear definition of requirements
• Use case definition for custom solutions

Skills

C#

JavaScript

XML

JSON

Software development

Education

Bachelor of Science in Computer Science or Information Science

Job description

Intercontinental Exchange, Inc. is seeking a Senior Technical Consultant for ICE Mortgage Technology’s Solutions Development practice.

The role interfaces with prospective and current clients to understand key business objectives, IT initiatives, and technical requirements, providing guidance per industry best practices and ensuring successful implementation timelines. The candidate will work across internal departments to exceed customer expectations for delivery and adoption, serving as SME