Senior Client-Facing Mortgage Tech Engineer

ICE; Dallas (TX); On-site; USD 75,000 - 130,000; Full time

Job summary

Intercontinental Exchange (ICE) seeks an Elevated Engineer to act as a client-facing technical advisor for ICE Mortgage Technology. You will deliver, stabilize, and optimize Encompass-based solutions for enterprise lenders, guiding clients through platform adoption and lifecycle optimizations.

The role combines hands-on execution with strategic guidance, resolving production issues, leading cross-functional teams, and ensuring successful integrations and roadmaps for client success across the

Qualifications

• 5+ years supporting enterprise SaaS or mortgage clients.
• 5+ years hands-on Encompass experience.
• Background as Encompass Administrator/Consultant/Customer Support or equivalent.
• Deep understanding of the loan lifecycle from origination through delivery.
• Ability to translate technical concepts into business language.
• Strong communication and project management skills.
• Willingness to travel up to 10%.

Responsibilities

• Drive resolution of complex production issues with escalation management and root cause analysis.
• Serve as the primary escalation point for high‑impact client issues.
• Act as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrations.
• Guide and support clients through adoption of new products and transformations.
• Advise on optimal utilization and roadmap implementation.
• Oversee client service requests and act as escalation manager when needed.
• Lead workflow optimization discussions to improve funding turn times and delivery accuracy.
• Inform clients of new features and guide implementation.
• Support configuration and troubleshooting of Encompass workflows and forms.
• Build strong partnerships with client stakeholders and ICE teams.

Skills

Encompass expertise

Client-facing advisory

SaaS support

Mortgage lifecycle knowledge

Root cause analysis

Education

Bachelor’s degree in CS/IT

Tools

APIs & REST

AWS/Azure

SQL databases

Grafana/Splunk

JavaScript/.NET

Job description

Intercontinental Exchange (ICE) seeks an Elevated Engineer to act as a client-facing technical advisor for ICE Mortgage Technology. You will deliver, stabilize, and optimize Encompass-based solutions for enterprise lenders, guiding clients through platform adoption and lifecycle optimizations.

The role combines hands-on execution with strategic guidance, resolving production issues, leading cross-functional teams, and ensuring successful integrations and roadmaps for client success across the