Senior Mortgage Solutions Consultant - Client Success

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Senior Consultant to serve as a strategic SME across Consumer, HELOC, and Special Products within ICE Mortgage Technology Solutions.

This role leads complex client engagements and drives impact analysis, program management, and reporting. You will apply deep mortgage servicing expertise to help financial institutions optimize portfolios in ICE's servicing ecosystem, collaborating with product management, development, and client support while traveling

Qualifications

• Deep mortgage servicing expertise.
• Experience leading client engagements.
• Strong communication with executives and teams.
• Regulatory and compliance awareness.

Responsibilities

• Serves as SME for consumer lending and HELOC servicing operations within the MSP platform, providing guidance on configuration, workflow design, and best practices
• Provides strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to mortgage default operations
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests using client data to ensure client needs and compliance requirements will be met
• Consults directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment
• Acts as project leader for complex consulting engagements, establishing sub-team structures, defining workflows, and ensuring successful project delivery
• Leads the training and enablement of client and technical support personnel on enhancements, new analytics, procedures, and regulatory changes
• Identifies opportunities for process optimization, cost reduction, and operational improvements across mortgage default administration functions
• Manage stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation
• Works closely with internal resources such as product management, development, andclientsupport, including attending product meetings and forums
• Performs other related duties as assigned

Skills

Mortgage servicing

Client engagements

Project leadership

Stakeholder management

Regulatory knowledge

Job description

Intercontinental Exchange, Inc. is seeking a Senior Consultant to serve as a strategic SME across Consumer, HELOC, and Special Products within ICE Mortgage Technology Solutions.

This role leads complex client engagements and drives impact analysis, program management, and reporting. You will apply deep mortgage servicing expertise to help financial institutions optimize portfolios in ICE's servicing ecosystem, collaborating with product management, development, and client support while traveling