Senior Mortgage Processing Lead (Hybrid/Remote)

Middletown Valley Bank; Hagerstown (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term & Long-Term Disability

401k Savings Plan

Paid Holidays

Paid Time Off

Professional Development

Employee Assistance Program

Job summary

Middletown Valley Bank is seeking a Senior Loan Processor to manage a pipeline of high-complexity mortgage files, including jumbo, construction, and specialty programs. You will ensure compliance with investor and regulatory guidelines and guide junior staff.

This role supports underwriting and closing teams, drives process improvements, and champions an exceptional customer experience in a hybrid/remote work setup after initial in-office training.

Qualifications

• 10+ years of progressive mortgage processing experience.
• Expertise in conventional, FHA, VA, USDA, jumbo, construction loans.
• Ability to mentor and train less experienced processors.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and stakeholder relationship skills.
• Proficiency with mortgage technology platforms.

Responsibilities

• Independently manages a pipeline of high-complexity loans, including jumbo, construction, and specialty programs.
• Acts as the primary liaison between processing, underwriting, and closing teams for escalated or time-sensitive files.
• Conducts advanced compliance reviews and resolves issues prior to underwriting submission.
• Identifies systemic processing risks and partners with leadership for improvements.
• Coaches and mentors processors to develop department expertise.
• Monitors pipeline metrics and addresses delays and quality concerns.
• Participates in strategic projects to improve efficiency and customer satisfaction.
• Supports adherence to internal policies and regulatory requirements.

Skills

Mortgage processing experience

Regulatory compliance

Mentoring

Analytical skills

Education

High school diploma

Associate degree in business

Mortgage industry certifications (NAMP/AMP)

Tools

Encompass

Microsoft Office

Job description

Middletown Valley Bank is seeking a Senior Loan Processor to manage a pipeline of high-complexity mortgage files, including jumbo, construction, and specialty programs. You will ensure compliance with investor and regulatory guidelines and guide junior staff.

This role supports underwriting and closing teams, drives process improvements, and champions an exceptional customer experience in a hybrid/remote work setup after initial in-office training.