Senior Mortgage & Consumer Servicing Analyst - Remote

Bristol County Savings Bank; Taunton (MA); Híbrido; USD 67.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Paid Time Off (PTO)

Tuition Reimbursement

Disability insurance

Descripción de la vacante

Bristol County Savings Bank is seeking a Sr. Loan Servicing Analyst to support the Consumer and Residential loan portfolios in Taunton, MA. You will handle complex servicing tasks, customer inquiries, investor reporting, and compliance, serving as a subject matter expert for mortgage and consumer loan servicing.

The role emphasizes accuracy, process improvements, and collaboration with the supervisor and cross-functional teams to ensure efficient servicing and risk controls.

Formación

• 5+ years of loan operations or loan servicing experience.
• Experience with residential mortgage, consumer, and indirect loan servicing.
• Experience reviewing loan documents and resolving servicing issues.
• Experience with investor reporting and reconciliation, including FNMA, preferred.
• Knowledge of banking operations, loan servicing terminology, and applicable regulations.

Responsabilidades

• Support daily servicing operations for residential, consumer, and indirect loans.
• Process loan maintenance, modifications, exception payments, billing corrections, and payoff transactions.
• Review payoff letters, discharges, and account maintenance for accuracy and compliance.
• Respond to customer inquiries by phone, email, and in writing; research and resolve servicing issues.
• Manage and report on vehicle titles, including missing titles and releases.
• Assist with quality control review of new loans and proper collateral coverage.
• Coordinate with internal departments to address reporting or data issues.
• Assist in audits, exams, and compliance reviews.

Conocimientos

Loan servicing

Customer service

Attention to detail

Analytical skills

Microsoft Excel

Regulatory knowledge

Educación

High School Diploma or equivalent

Herramientas

COCC core system

Descripción del empleo

Bristol County Savings Bank is seeking a Sr. Loan Servicing Analyst to support the Consumer and Residential loan portfolios in Taunton, MA. You will handle complex servicing tasks, customer inquiries, investor reporting, and compliance, serving as a subject matter expert for mortgage and consumer loan servicing.

The role emphasizes accuracy, process improvements, and collaboration with the supervisor and cross-functional teams to ensure efficient servicing and risk controls.