Mortgage Servicing Specialist

Massachusetts Mutual Life Insurance Co.; Springfield (MA); Sur place; USD 52 000 - 74 000; Plein temps

Résumé du poste

MassMutual Federal Credit Union in Springfield, MA is seeking a Loan Servicing Specialist to manage the full life cycle of consumer and residential mortgage loans. You will fund, book, service, and release collateral while ensuring accuracy, policy adherence, and responsive member service.

Reporting to the Lending Manager, you will work with loan originators, processors, closing partners, and members to resolve issues and maintain audit readiness.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in loan processing, loan servicing, loan operations, mortgage operations, or a related financial‑services role.

Responsabilités

• Fund and book consumer and residential mortgage loans, including loans sold to or serviced per Fannie Mae.
• Review loan packages for completeness and accuracy; resolve issues with stakeholders.
• Perform ongoing servicing for consumer and mortgage loans including account maintenance and payoff statements.
• Support mortgage servicing activities per investor requirements and internal controls.
• Complete vehicle title work for auto loans and release liens after payoff.
• Process mortgage satisfactions, discharges, and releases; coordinate with registries and attorneys.

Connaissances

Loan servicing

Mortgage operations

Attention to detail

Member service

Formation

High school diploma

Outils

MS Office

Loan systems

Description du poste

MassMutual Federal Credit Union in Springfield, MA is seeking a Loan Servicing Specialist to manage the full life cycle of consumer and residential mortgage loans. You will fund, book, service, and release collateral while ensuring accuracy, policy adherence, and responsive member service.

Reporting to the Lending Manager, you will work with loan originators, processors, closing partners, and members to resolve issues and maintain audit readiness.