Remote Senior Mortgage Loan Servicing Analyst

Bristol County Savings Bank; Taunton (MA); Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Tuition Reimbursement

Critical Illness Insurance

Disability insurance

Job summary

Bristol County Savings Bank in Taunton, MA is seeking a Senior Loan Servicing Analyst to support residential mortgage, consumer, and indirect loan servicing and provide expert guidance on servicing practices.

You will handle investor reporting, reconciliation, and compliance tasks while collaborating with loan operations, accounting, default, and compliance teams in a dynamic environment. This role offers in-office with potential remote work.

Qualifications

• High School Diploma or equivalent required.
• 5+ years of loan operations or loan servicing experience.
• Experience with residential mortgage, consumer, and indirect loan servicing.
• Experience reviewing loan documents and resolving servicing issues.
• Experience with investor reporting and reconciliation, including FNMA, preferred.
• Bank core systems experience; COCC experience preferred.
• Strong customer service, communication, analytical, and problem-solving skills.
• Strong attention to detail, organization, and ability to manage deadlines.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Support daily servicing operations for residential, consumer, and indirect loans.
• Process loan maintenance, modifications, exception payments, billing corrections, and payoff transactions.
• Review payoff letters, discharges, and account maintenance for accuracy and compliance.
• Respond to customer inquiries by phone, email, and in writing; research servicing issues.
• Manage vehicle titles and related collateral activities.
• Assist with quality control reviews of new loans and loan file setup.

Skills

Customer service

Communication

Analytical skills

Problem solving

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

COCC core system

Microsoft Office

Job description

Bristol County Savings Bank in Taunton, MA is seeking a Senior Loan Servicing Analyst to support residential mortgage, consumer, and indirect loan servicing and provide expert guidance on servicing practices.

You will handle investor reporting, reconciliation, and compliance tasks while collaborating with loan operations, accounting, default, and compliance teams in a dynamic environment. This role offers in-office with potential remote work.