Remote Indirect Loan Servicing Specialist

Bristol County Savings Bank; Taunton (MA); Hybride; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

401(k)

PTO

Tuition Reimbursement

Critical Illness Insurance

Disability Insurance

Résumé du poste

Bristol County Savings Bank in Taunton, MA is seeking a Loan Servicing Specialist (Indirect) to join our Operations team on a full-time basis. The role handles consumer and mortgage loan servicing, collateral tracking, and customer inquiries in a structured, regulated environment.

The position requires 1–3 years banking experience and familiarity with COCC systems. It offers in-office and remote work options under our hybrid policy, with a focus on accuracy and regulatory compliance.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years banking experience preferred.
• Prior COCC core system experience preferred.
• Excellent telephone, communication and customer service skills.
• Detail-oriented and well-organized with the ability to meet deadlines.

Responsabilités

• Processes and monitors vehicle titles and collateral activities.
• Processes loan servicing maintenance and/or modifications.
• Assist customers with loan questions via call center.
• Review payoff letters for accuracy and compliance.
• Support daily quality control of indirect auto loans and verify documents.
• Handle daily loan and deposit transaction reviews for compliance.
• Backup processing of payments and payoff transactions.
• Respond to customer inquiries and resolve servicing issues.
• Support discharges and payoff letters and remittance of insurances.
• Gather data for audits and participate in special projects.

Connaissances

Customer service

Communication

Attention to detail

Time management

MS Office

Formation

High School Diploma or equivalent

Outils

COCC core provider system

Description du poste

Bristol County Savings Bank in Taunton, MA is seeking a Loan Servicing Specialist (Indirect) to join our Operations team on a full-time basis. The role handles consumer and mortgage loan servicing, collateral tracking, and customer inquiries in a structured, regulated environment.

The position requires 1–3 years banking experience and familiarity with COCC systems. It offers in-office and remote work options under our hybrid policy, with a focus on accuracy and regulatory compliance.