Senior Mobile Expert — In-Store Tech & Customer Experience

T-Mobile; Corona (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile store roles focus on delivering best-in-class service while leveraging retail expertise and new systems. Sr Mobile Expert works with cross-functional teams, including Customer Service and Engineering, to resolve customer pain points and contribute to a robust product roadmap for store locations.

The role emphasizes ongoing training, development, and a culture that rewards leadership, teamwork, and exceptional customer experiences.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile store roles focus on delivering best-in-class service while leveraging retail expertise and new systems. Sr Mobile Expert works with cross-functional teams, including Customer Service and Engineering, to resolve customer pain points and contribute to a robust product roadmap for store locations.

The role emphasizes ongoing training, development, and a culture that rewards leadership, teamwork, and exceptional customer experiences.