Senior Mobile Expert - Elevate Customer Experience

T-Mobile; Stanford Heights (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401(k) program

Stock grants

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service at company-owned Experience stores. You will use new systems and tools for researching and resolving customer needs, while aligning with a product roadmap built for these locations.

The role emphasizes teamwork and ongoing training to excel in sales and service. Grow within a team-focused environment with curated training, generous benefits, and opportunities to advance as you contribute to a one-stop resolution

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience preferred in Neighborhood Mobile Expert or related.
• Care: Elite Expert or Account Care/Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service at company-owned Experience stores. You will use new systems and tools for researching and resolving customer needs, while aligning with a product roadmap built for these locations.

The role emphasizes teamwork and ongoing training to excel in sales and service. Grow within a team-focused environment with curated training, generous benefits, and opportunities to advance as you contribute to a one-stop resolution