Senior Mobile Expert: Elevate In-Store Tech & Service

T-Mobile; Springfield (MO); On-site; USD 38,572 - 44,083; Full time

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to solve customer needs from research to resolution, working with peers in Customer Service and Engineering to create a one-stop solution for issues.

You will participate in curated training and ongoing development in a team-based culture, aimed at delivering the best sales and service experiences in a customer's lifetime.

Qualifications

• Customer Service: strong customer service skills with energy to create a world-class shopping experience.
• Retail Sales: experience in high-volume environments and versatility across settings.
• Detailed Organization: multi-tasking, organization, communication, and attention to detail.
• Training: ability to acclimate local retail sales associates to event environments.
• Mathematics: basic math precision; calculator use required.
• Preferred: strong sales performance and learning new systems.

Responsibilities

• Sells products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in T-Mobile products and processes.
• Utilizes digital tools in interactions and onboarding.
• Collaborates to foster a sales and service culture.

Skills

Customer Service

Retail Sales

Organization

Training

Mathematics

Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to solve customer needs from research to resolution, working with peers in Customer Service and Engineering to create a one-stop solution for issues.

You will participate in curated training and ongoing development in a team-based culture, aimed at delivering the best sales and service experiences in a customer's lifetime.