Senior Mobile Crisis Program Director

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network (BHN) in Western Massachusetts is seeking a Program Director to lead its Adult and Youth Mobile Crisis Intervention Stabilization Programs. You will provide strategic and clinical leadership to ensure trauma-informed care and timely services.

The role requires an advanced degree in a behavioral health field, Massachusetts LICSW/LMHC licensure, and at least five years of leadership experience in crisis services.

Qualifications

• Master's degree in a behavioral health field.
• Independent clinical licensure in Massachusetts as an LICSW or LMHC.
• At least five years of progressively responsible leadership experience in crisis services, mobile crisis intervention, emergency services, or stabilization programs.
• Familiarity with CBHC, MCI, and MassHealth crisis service models.
• Experience with data-driven management and payer performance metrics.

Responsibilities

• Provide strategic, operational, and clinical leadership for BHN's Adult and Youth Mobile Crisis Intervention Stabilization Programs.
• Ensure trauma-informed, culturally responsive stabilization services are delivered within required timeframes and in alignment with MassHealth, CBHC, and payer performance specifications.
• Develop, implement, and maintain program policies, procedures, workflows, staffing models, and clinical protocols.
• Collaborate with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to support seamless coordination and transitions of care.
• Provide clinical consultation and oversight for high-risk cases, including safety planning and diversion decision-making.
• Monitor documentation, program outcomes, response times, utilization, and quality indicators to promote compliance and continuous improvement.
• Supervise program leaders and staff while supporting staffing coverage, recruitment, onboarding, training, retention, performance management, and professional development.
• Oversee program expenses, staffing ratios, service utilization, reporting, forecasting, and resource allocation to support fiscal sustainability.
• Lead incident reporting, corrective action planning, risk mitigation, and compliance efforts while advancing staff safety and ethical practice.

Education

Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field

Job description

Behavioral Health Network (BHN) in Western Massachusetts is seeking a Program Director to lead its Adult and Youth Mobile Crisis Intervention Stabilization Programs. You will provide strategic and clinical leadership to ensure trauma-informed care and timely services.

The role requires an advanced degree in a behavioral health field, Massachusetts LICSW/LMHC licensure, and at least five years of leadership experience in crisis services.