Crisis Services Program Director – Lead & Elevate Care

Clinical and Support Options, Inc; Leominster (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

CEUs (free)

Paid time off

403B retirement plan

Referral bonuses

Supplemental insurances

Employee assistance program

Cell phone plan discounts

Flexible work environment

Job summary

Clinical and Support Options, Inc. in Leominster, MA is seeking a Program Director for the CBHC Emergency Services Crisis program.

The role leads clinical and administrative operations, supervises crisis staff, and ensures access for families and community agencies in the region. The position requires a Clinical Master’s degree with at least three years of supervisory experience and strong knowledge of crisis and respite programs.

Qualifications

• Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families.
• Extensive knowledge of Crisis and Respite programs.
• Three years supervisory and management experience.
• Valid driver's license and reliable transportation.

Responsibilities

• Assist the Program Director in day-to-day operations oversight of the Crisis and CCS/Respite Programs, providing assessments to clients experiencing a mental health emergency and achieving dispositions using the least restrictive services possible
• Provide or delegate administrative and clinical supervision of clinical and counseling staff
• Collaborate with other professionals providing services to Crisis/Respite clients
• Monitor staff scheduling to maintain quality services within approved budget
• When requested, conduct regular staff meetings in Crisis and CCS/Respite Programs
• Develop pre-crisis plans for clients who are frequent users of program services. Family members, significant others and involved providers will be part of the process if the client so chooses
• Collect, record, and distribute statistical information and generate reports as necessary
• Maintain and follow all program specific policies and procedures for Crisis and CSU/Respite Programs
• Participate in the Utilization Review Team and ensure completion of all paperwork according to federal and state regulatory standards/timelines and agency standards/timelines
• If requested, monitor compliance with managed care companies' requirements
• Provide annual staff performance evaluations for clinical and counseling staff and assist staff in establishing and achieving professional goals
• Participate in the agency's management team and participate in regular management meetings

Skills

Leadership

Staff supervision

Collaboration with professionals

Budget management

Regulatory compliance

Program operations

Education

Clinical Master's degree

Job description

Program Director, ESP Crisis Services, Leominster

CSO is looking for a Program Director for our CBHC Emergency Services Crisis program in Leominster.

Community Behavioral Health Centers (CBHCs) are responsible for providing a full range of client-centered and family-centered services and interventions for mental health, substance use disorders, and co-occurring disorders.

Our Crisis services offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability (7 days per week,) support from professional Peers, and are a preferred alternative to hospital emergency departments.

This position will provide daily clinical and administrative leadership of the program in collaboration with the Senior Program Director. They will supervise Crisis staff and/or supervisory staff and oversee program access and availability to families and to community agencies of the region.

As a Program Director:

You Will:

• Assist the Program Director in day-to-day operations oversight of the Crisis and CCS/Respite Programs, providing assessments to clients experiencing a mental health emergency and achieving dispositions using the least restrictive services possible
• Provide or delegate administrative and clinical supervision of clinical and counseling staff
• Collaborate with other professionals providing services to Crisis/Respite clients
• Monitor staff scheduling to maintain quality services within approved budget
• When requested, conduct regular staff meetings in Crisis and CCS/Respite Programs
• Develop pre-crisis plans for clients who are frequent users of program services. Family members, significant others and involved providers will be part of the process if the client so chooses
• Collect, record, and distribute statistical information and generate reports as necessary
• Maintain and follow all program specific policies and procedures for Crisis and CSU/Respite Programs
• Participate in the Utilization Review Team and ensure completion of all paperwork according to federal and state regulatory standards/timelines and agency standards/timelines
• If requested, monitor compliance with managed care companies' requirements
• Provide annual staff performance evaluations for clinical and counseling staff and assist staff in establishing and achieving professional goals
• Participate in the agency's management team and participate in regular management meetings

Your Background:

• Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness
• Extensive knowledge of Crisis and Respite programs
• Three years supervisory and management experience
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.