SENIOR MLM L3

Wipro Technologies; San Diego (CA); On-site; USD 100,000 - 220,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off including sick leave

Leave options

Job summary

Wipro Limited seeks a seasoned operations leader to build and scale world-class User Studies and Data Collection Operations supporting AI, machine learning, computer vision, sensor technologies, wearables, robotics and next-generation hardware products.

The leader will own the operating model across participant operations, study execution, field delivery, hardware readiness, vendor governance, quality assurance and executive program management.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research or a related discipline.
• 8+ years of experience leading large-scale operations, user studies, research operations or data collection programs.
• 5+ years managing managers or leading multidisciplinary leadership teams.
• Demonstrated experience running human-subject research or participant-based data collection programs.
• Proven leadership of global operations, vendors or managed-services ecosystems.
• Strong command of program management, capacity planning, forecasting, budgeting and delivery governance.
• Experience collaborating with engineering, AI/ML, computer vision, hardware or sensor-development organizations.
• Executive-level communication, influence and stakeholder management capabilities.
• Track record of scaling operations while protecting quality, confidentiality, compliance and participant experience.

Responsibilities

• Define and execute the vision, strategy and operating model for user studies and multimodal data collection programs.
• Create scalable frameworks that balance speed, quality, participant experience, privacy, compliance and cost.
• Develop long-term workforce, partner and vendor strategies aligned to program growth.
• Lead end-to-end delivery across participant recruitment, scheduling, logistics, study execution, field operations and data handoff.
• Own capacity planning, forecasting, resource allocation, budgets, delivery readiness and risk management.
• Establish governance, executive reviews, KPI reporting and corrective-action mechanisms.
• Oversee participant recruitment, onboarding, consent, scheduling and engagement.
• Enable quantitative and qualitative studies while ensuring a consistent, respectful participant experience.
• Ensure study spaces, documentation, devices and operating procedures are ready for execution.
• Partner with Product, Engineering, AI/ML, Computer Vision, Sensor Engineering, Research and Data Science teams.
• Translate research and product objectives into executable operational plans and measurable delivery outcomes.
• Influence senior stakeholders, resolve ambiguity and align multiple organizations around priorities.
• Lead internal teams and external providers across global or distributed operations.
• Define SLAs, quality controls, process standards, audits, training and performance governance.
• Protect data integrity, confidentiality, security and compliance throughout the collection lifecycle.

Skills

Leadership

Program management

Stakeholder mgmt

Delivery governance

Education

Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

ROLE: User Studies & Data Collection Operations
LOCATION: Cupertino/Los Angeles/San Diego
EXPERIENCE: 8+ years; 5+ leading leaders

POSITION OVERVIEW: We are seeking a seasoned operations leader to build and scale world-class User Studies and Data Collection Operations supporting AI, machine learning, computer vision, sensor technologies, wearables, robotics and next-generation hardware products. The leader will own the operating model across participant operations, study execution, field delivery, hardware readiness, vendor governance, quality assurance and executive program management. The role requires close partnership with Product, Engineering, Research, AI/ML, Data Science and Operations stakeholders.

Key Responsibilities

• Define and execute the vision, strategy and operating model for user studies and multimodal data collection programs.
• Create scalable frameworks that balance speed, quality, participant experience, privacy, compliance and cost.
• Develop long-term workforce, partner and vendor strategies aligned to program growth.

Program & Operations Management

• Lead end-to-end delivery across participant recruitment, scheduling, logistics, study execution, field operations and data handoff.
• Own capacity planning, forecasting, resource allocation, budgets, delivery readiness and risk management.
• Establish governance, executive reviews, KPI reporting and corrective-action mechanisms.

Research & Participant Operations

• Oversee participant recruitment, onboarding, consent, scheduling and engagement.
• Enable quantitative and qualitative studies while ensuring a consistent, respectful participant experience.
• Ensure study spaces, documentation, devices and operating procedures are ready for execution.

Cross-Functional & Technical Leadership

• Partner with Product, Engineering, AI/ML, Computer Vision, Sensor Engineering, Research and Data Science teams.
• Translate research and product objectives into executable operational plans and measurable delivery outcomes.
• Influence senior stakeholders, resolve ambiguity and align multiple organizations around priorities.

Vendor, Workforce & Quality Governance

• Lead internal teams and external providers across global or distributed operations.
• Define SLAs, quality controls, process standards, audits, training and performance governance.
• Protect data integrity, confidentiality, security and compliance throughout the collection lifecycle.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research or a related discipline.
• 8+ years of experience leading large-scale operations, user studies, research operations or data collection programs.
• 5+ years managing managers or leading multidisciplinary leadership teams.
• Demonstrated experience running human-subject research or participant-based data collection programs.
• Proven leadership of global operations, vendors or managed-services ecosystems.
• Strong command of program management, capacity planning, forecasting, budgeting and delivery governance.
• Experience collaborating with engineering, AI/ML, computer vision, hardware or sensor-development organizations.
• Executive-level communication, influence and stakeholder management capabilities.
• Track record of scaling operations while protecting quality, confidentiality, compliance and participant experience.

Preferred Qualifications

DOMAIN EXPERIENCE

• User Research Operations
• Human Factors Research
• Wearables and Health Studies
• Sensor and multimodal data collection
• Computer Vision data programs
• Hardware testing operations

ADJACENT EXPERIENCE

• AI training data and HITL operations
• Prototype device and lab operations
• Participant panels and recruitment
• Global vendor ecosystems
• Apple SSP Operations/Hardware Lab Management

Leadership Success Profile

Scales operations from pilot studies to complex multi-location or global deployment. Builds high-performing teams, operating rhythms and a sustainable leadership pipeline. Creates clarity in ambiguous, confidential and fast-moving environments. Combines participant empathy with strong process, data-quality and delivery discipline. Anticipates operational and technical risks and mobilizes cross-functional action early. Balances innovation with privacy, safety, ethics and organizational controls.

Mandatory Skills

Geographic Information Systems(Maps).Experience: >10 YEARS.

Expected compensation for this role ranges from $100,000 to $220,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.