Program Lead- Pittsburgh

Wipro Technologies; Pittsburgh (Allegheny County); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

Wipro Limited in Pittsburgh is seeking a proactive Program Lead to oversee daily data collection operations, ensuring projects meet timelines, quality, and SLAs.

You will act as the primary site contact, partner with leadership and cross-functional teams, and drive operational excellence in a fast-paced, metrics-driven environment.

Responsibilities include monitoring workflows, tracking KPIs, coaching staff, and supporting onboarding, with hands-on basic macOS troubleshooting when needed.

Qualifications

• High school diploma or GED required.
• 2+ years in operations, program coordination, or related roles.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication, organization, and problem-solving abilities.
• Experience managing multiple priorities in fast-paced settings.

Responsibilities

• Lead daily operations to meet productivity, quality, and SLA targets.
• Serve as the primary site contact for operations and escalations.
• Monitor workflows, staffing, scheduling, and performance.
• Track KPIs and identify opportunities for improvement.
• Collaborate with leadership to resolve issues and minimize impact.
• Ensure compliance with quality standards, SOPs, and security requirements.
• Coach and develop leads and associates.
• Support onboarding and training of team members.
• Monitor attendance and SOP adherence, applying corrective actions.
• Oversee participant experience and ensure customer focus.
• Provide basic macOS troubleshooting support when needed.
• Maintain operation reports and performance metrics.
• Collaborate across teams to improve efficiency.

Skills

Leadership

Communication

Problem-solving

Data-driven

Education

High school diploma or GED

Tools

macOS

Apple devices

Microsoft Office

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Program Lead

Job-Type:Full-time direct hire position.

Location: Pittsburgh, PA (onsite only)

Work authorization:US Citizen or US Green Card only

Pay: $65K base per year

Hours: Monday-Friday (various shift times start early as 7:30am EST and end as late as 8:30pm EST)

We’re looking for aProgram Lead to oversee daily data collection operations, ensuring projects are delivered on time, meet quality standards, and achieve Service Level Agreements (SLAs). You’ll serve as the primary site contact, partnering with leadership and cross-functional teams to drive operational excellence, resolve issues, and improve performance. This is an excellent opportunity for a proactive leader who enjoys working in a fast-paced, metrics-driven environment.

Key Responsibilities

• Lead daily operations to meet productivity, quality, and SLA targets.
• Serve as the primary contact for site operations, communications, and escalations.
• Monitor workflows, staffing, scheduling, and operational performance.
• Track KPIs and identify opportunities for process improvement.
• Partner with leadership to resolve operational issues and minimize business impact.
• Ensure compliance with quality standards, SOPs, security requirements, and program expectations.
• Lead, coach, and develop leads and associates.
• Support onboarding, training, and performance management of team members.
• Monitor throughput, data quality, attendance, and SOP adherence, implementing corrective actions when needed.
• Own participant experience and ensure a professional customer-focused environment.
• Provide hands-on support for basic technical troubleshooting in a macOS-based environment.
• Maintain operational reports, documentation, and performance metrics.
• Collaborate across teams to improve efficiency and program success.
• Drive continuous improvement initiatives and operational excellence.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
• Strong leadership skills with the ability to coach, mentor, and develop team members.
• Strong communication, organization, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze performance metrics and meet operational goals.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
• Working knowledge of macOS and Apple devices.
• Ability to perform basic hardware, software, and connectivity troubleshooting.
• Strong customer service and participant-facing communication skills.

Preferred Qualifications

• Experience leading operational teams or programs.
• Experience managing teams in a customer-facing environment.
• Background in data collection, AI, data annotation, or digital operations.
• Experience working with enterprise clients or customer-facing programs.
• Familiarity with workforce management, ticketing, or project management systems.
• Experience supporting macOS environments and Apple hardware.
• Experience with process optimization and continuous improvement initiatives.
• Experience managing attendance, staffing coverage, and workforce planning.
• Experience in highly confidential or security-focused environments.

Mandatory Skills: Geographic Information Systems(Maps).Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.