SENIOR MLM L3

Wipro; San Diego (TX); On-site; USD 100,000 - 220,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro seeks a seasoned operations leader to build and scale world-class User Studies and Data Collection Operations supporting AI, ML, computer vision and next-generation hardware. You will own the operating model across participant operations, study execution, field delivery, vendor governance and executive program management.

Responsibilities include end-to-end delivery, capacity planning, governance and KPI reporting, with close collaboration to Product, Engineering, Research, AI/ML and Data

Qualifications

• Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research or a related discipline.
• 8+ years of experience leading large-scale operations, user studies, research operations or data collection programs.
• 5+ years managing managers or leading multidisciplinary leadership teams.
• Demonstrated experience running human-subject research or participant-based data collection programs.
• Proven leadership of global operations, vendors or managed-services ecosystems.
• Strong command of program management, capacity planning, forecasting, budgeting and delivery governance.
• Experience collaborating with engineering, AI/ML, computer vision, hardware or sensor-development organizations.
• Executive-level communication, influence and stakeholder management capabilities.

Responsibilities

• Lead end-to-end delivery across participant recruitment, scheduling, logistics, study execution, field operations and data handoff.
• Own capacity planning, forecasting, resource allocation, budgets, delivery readiness and risk management.
• Establish governance, executive reviews, KPI reporting and corrective-action mechanisms.
• Oversee participant recruitment, onboarding, consent, scheduling and engagement.
• Enable quantitative and qualitative studies while ensuring a consistent, respectful participant experience.
• Ensure study spaces, documentation, devices and operating procedures are ready for execution.
• Partner with Product, Engineering, AI/ML, Computer Vision, Sensor Engineering, Research and Data Science teams.
• Translate research and product objectives into executable operational plans and measurable delivery outcomes.
• Influence senior stakeholders, resolve ambiguity and align multiple organizations around priorities.

Skills

Leadership

Program management

Stakeholder management

Capacity planning

Forecasting

Delivery governance

Executive communication

Education

Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research

Tools

Job description

Job description:
Job Description ROLE: User Studies & Data Collection OperationsLOCATION: Cupertino/Los Angeles/San DiegoEXPERIENCE: 8+ years; 5+ leading leaders

POSITION OVERVIEW

We are seeking a seasoned operations leader to build and scale world-class User Studies and Data Collection Operations supporting AI, machine learning, computer vision, sensor technologies, wearables, robotics and next-generation hardware products. The leader will own the operating model across participant operations, study execution, field delivery, hardware readiness, vendor governance, quality assurance and executive program management. The role requires close partnership with Product, Engineering, Research, AI/ML, Data Science and Operations stakeholders.

Key Responsibilities

• Define and execute the vision, strategy and operating model for user studies and multimodal data collection programs.


• Create scalable frameworks that balance speed, quality, participant experience, privacy, compliance and cost.


• Develop long-term workforce, partner and vendor strategies aligned to program growth.

Program & Operations Management

• Lead end-to-end delivery across participant recruitment, scheduling, logistics, study execution, field operations and data handoff.


• Own capacity planning, forecasting, resource allocation, budgets, delivery readiness and risk management.


• Establish governance, executive reviews, KPI reporting and corrective-action mechanisms.

Research & Participant Operations

• Oversee participant recruitment, onboarding, consent, scheduling and engagement.


• Enable quantitative and qualitative studies while ensuring a consistent, respectful participant experience.


• Ensure study spaces, documentation, devices and operating procedures are ready for execution.

Cross-Functional & Technical Leadership

• Partner with Product, Engineering, AI/ML, Computer Vision, Sensor Engineering, Research and Data Science teams.


• Translate research and product objectives into executable operational plans and measurable delivery outcomes.


• Influence senior stakeholders, resolve ambiguity and align multiple organizations around priorities.

Vendor, Workforce & Quality Governance

• Lead internal teams and external providers across global or distributed operations.


• Define SLAs, quality controls, process standards, audits, training and performance governance.


• Protect data integrity, confidentiality, security and compliance throughout the collection lifecycle.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research or a related discipline.


• 8+ years of experience leading large-scale operations, user studies, research operations or data collection programs.


• 5+ years managing managers or leading multidisciplinary leadership teams.


• Demonstrated experience running human-subject research or participant-based data collection programs.


• Proven leadership of global operations, vendors or managed-services ecosystems.


• Strong command of program management, capacity planning, forecasting, budgeting and delivery governance.


• Experience collaborating with engineering, AI/ML, computer vision, hardware or sensor-development organizations.


• Executive-level communication, influence and stakeholder management capabilities.


• Track record of scaling operations while protecting quality, confidentiality, compliance and participant experience.

Preferred Qualifications

DOMAIN EXPERIENCE

• User Research Operations


• Human Factors Research


• Wearables and Health Studies


• Sensor and multimodal data collection


• Computer Vision data programs


• Hardware testing operations

ADJACENT EXPERIENCE

• AI training data and HITL operations


• Prototype device and lab operations


• Participant panels and recruitment


• Global vendor ecosystems


• Apple SSP Operations/Hardware Lab Management

Leadership Success Profile

• Scales operations from pilot studies to complex multi-location or global deployment.


• Builds high-performing teams, operating rhythms and a sustainable leadership pipeline.


• Creates clarity in ambiguous, confidential and fast-moving environments.


• Combines participant empathy with strong process, data-quality and delivery discipline.


• Anticipates operational and technical risks and mobilizes cross-functional action early.


• Balances innovation with privacy, safety, ethics and organizational controls.

Mandatory Skills: Geographic Information Systems(Maps).

Experience: >10 YEARS.

The expected compensation for this role ranges from $100,000 to $220,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.