Senior Migration Lead, AI-Powered Platform Transitions

Salesforce

Phoenix (AZ)

On-site

USD 150,100 - 273,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock purchase program

Paid time off

Job summary

Salesforce seeks a Technical Migration Senior Lead to guide complex customer migrations from kickoff to go‑live in Phoenix. This role blends advisory leadership with hands‑on delivery, coordinating with GDC engineers and product teams to drive measurable value.

You will own end‑to‑end delivery, manage timelines, and translate technical challenges into business impact, while aligning with product roadmaps and accelerating data mapping and code conversion using AI tools.

Qualifications

8+ years of professional services, customer success, or technical consulting experience.
Deep, hands-on domain expertise in Marketing Cloud, Data360, Revenue Cloud, or Tableau.
Ability to drive business value and facilitate technical discussions with stakeholders.
Translate complex architectures into business-friendly language to guide data transformations.
Experience with global or offshore delivery models (e.g., GDC).
Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds.
Familiarity with AI agents or automation tools for data mapping and automation.
Degree or equivalent relevant experience required.

Responsibilities

Lead end-to-end customer migration engagements—owning technical delivery, project health, and go-live outcomes.
Partner with Account Teams and Sales leadership to align migration goals with customers’ broader business strategy, renewal, and expansion objectives.
Build strong relationships with business and technical stakeholders, translating complex migration challenges into actionable decisions.
Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account.
Facilitate enablement and alignment sessions to ensure customer teams are prepared for platform transitions.
Drive adoption of AI agents and automation toolkits to accelerate data mapping, code conversion, and discovery—reducing manual effort and compressing delivery timelines.
Collaborate closely with GDC partners, delegating repeatable tasks while maintaining accountability for output quality.
Work with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
Identify underutilized platform capabilities and integrate them into migration roadmaps to increase customer throughput and adoption.
Serve as a subject‑matter expert in at least one key domain: Marketing Cloud, Data360, Revenue Cloud, or Tableau.
Apply AI literacy and prompt‑engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
Act as the technical point of contact during major migration incidents, coordinating with Engineering and Product to protect customer operations during cutover phases.
Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.