Senior Migration Lead — AI-Driven Cloud Transitions

Salesforce; Bridgeport (CT); On-site; USD 150,000 - 273,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Parental leave

401(k)

Job summary

Salesforce is seeking a Technical Migration Senior Lead who guides complex customer migrations from kickoff to go-live. You are the primary technical and strategic contact for the migration pod, building trust with customers and coordinating with GDC engineers to deliver real, measurable value.

This role blends customer relationship management with hands-on technical execution, bridging a customer’s legacy environment with the future-state platform while feeding feedback to Product and

Qualifications

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, focused on large-scale platform migrations.
• Deep, hands-on domain expertise in Marketing Cloud, Data360, Revenue Cloud, or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
• Proven experience with global or offshore delivery models (e.g., GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds.
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
• Degree or equivalent relevant experience required.

Responsibilities

• Lead end-to-end customer migration engagements—owning technical delivery, project health, and go-live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers’ broader business strategy, renewal, and expansion objectives.
• Build strong relationships with business and technical stakeholders, translating complex migration challenges into actionable decisions.
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared for platform transitions.
• Drive adoption of AI agents and automation toolkits to accelerate data mapping, code conversion, and discovery—reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable tasks while maintaining accountability for output quality.
• Work with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and integrate them into migration roadmaps to increase customer throughput and adoption.
• Serve as a subject-matter expert in at least one key domain: Marketing Cloud, Data360, Revenue Cloud, or Tableau.
• Apply AI literacy and prompt-engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents, coordinating with Engineering and Product to protect customer operations during cutover phases.
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

Skills

Large-scale migrations

Stakeholder management

Cloud platforms

AI/Automation understanding

Global delivery experience

Education

Degree or equivalent experience

Tools

Salesforce core (Sales/Service Cloud)

GDC collaboration

Job description

Salesforce is seeking a Technical Migration Senior Lead who guides complex customer migrations from kickoff to go-live. You are the primary technical and strategic contact for the migration pod, building trust with customers and coordinating with GDC engineers to deliver real, measurable value.

This role blends customer relationship management with hands-on technical execution, bridging a customer’s legacy environment with the future-state platform while feeding feedback to Product and