Senior Mid‑Market SaaS AE: PLG & AI Growth

ServiceNow, Inc.; San Diego (CA); Hybrid; USD 90,000 - 149,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is hiring for a high-velocity sales role focused on SMB and Mid-Market accounts. You will drive product-qualified leads from free trials and outbound requests into annual commitments, while cultivating relationships with IT, HR, and operations leaders to expand usage of Flow.

You will leverage self-serve signals, product usage data, and cross-team collaboration to close deals and forecast pipelines in a fast-paced, service-oriented environment.

Qualifications

• Experience integrating AI into work processes and automating workflows.
• 5+ years of software or SaaS sales experience in SMB or Mid‑Market.
• Experience running product‑led or self‑serve motions, converting trial users and using PLG signals.
• Proven ability to build trusted relationships with clients and internal teams.

Responsibilities

• Convert trial leads and inbound requests into paid annual commitments.
• Build relationships with multiple decision-makers across IT, HR, Legal, and ops.
• Expand accounts by identifying new teams that can benefit from Flow.
• Manage a high-volume pipeline with disciplined forecasting and CRM hygiene.
• Act as trusted advisor, addressing customer requests and escalation paths.

Skills

AI in workflows

SaaS sales

PLG sales

Negotiation

CRM hygiene

Tools

CRM (Salesforce)

Job description

ServiceNow is hiring for a high-velocity sales role focused on SMB and Mid-Market accounts. You will drive product-qualified leads from free trials and outbound requests into annual commitments, while cultivating relationships with IT, HR, and operations leaders to expand usage of Flow.

You will leverage self-serve signals, product usage data, and cross-team collaboration to close deals and forecast pipelines in a fast-paced, service-oriented environment.