Senior Mid-Market SaaS Account Executive (PLG)

ServiceNow; Santa Clara (CA); On-site; USD 100,000 - 166,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow in Santa Clara seeks a Lead Mid-Market Account Executive to drive new business in a fast-paced SaaS environment. You will own a high-velocity, product-led sales motion for SMB and Mid-Market accounts, moving from self-serve trials to multi-threaded, annual commitments.

You will build relationships with IT leaders, CIOs, COOs, HR and Legal heads, expand across departments, and forecast pipeline with CRM hygiene.

Qualifications

• 5+ years selling software or SaaS, SMB or Mid-Market.
• Experience with product-led or self-serve motions.
• Proven track record building relationships with senior leaders and cross-functional teams.

Responsibilities

• Convert free trials, trials from Slack/Teams, and inbound requests into paid annual commitments.
• Build relationships with multiple decision-makers and influencers across IT, HR, Finance, and Legal.
• Expand accounts by identifying new teams that can benefit from Flow and drive land-and-expand.
• Run a high-volume, predictable pipeline with disciplined forecasting and CRM hygiene.
• Act as trusted advisor to understand customer needs and show how Flow reduces ticket queues.
• Partner with existing ServiceNow customers to activate Flow and accelerate value.

Skills

AI in workflows

SaaS sales

PLG sales

Relationship building

Executive communication

Tools

CRM systems

Job description

ServiceNow in Santa Clara seeks a Lead Mid-Market Account Executive to drive new business in a fast-paced SaaS environment. You will own a high-velocity, product-led sales motion for SMB and Mid-Market accounts, moving from self-serve trials to multi-threaded, annual commitments.

You will build relationships with IT leaders, CIOs, COOs, HR and Legal heads, expand across departments, and forecast pipeline with CRM hygiene.