Remote Mid-Market SaaS Account Executive (Flow)

ServiceNow; Orlando (FL); Remote; USD 120,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Lead Mid-Market Account Executive in Orlando with a strong track record in SaaS sales and product-led motions. You will engage SMB and Mid-Market buyers, convert trials to paid commitments, and expand usage across departments while collaborating with cross-functional teams.

You’ll operate in a fast-paced, high-velocity environment, forecasting accurately and leveraging CRM to drive land-and-expand deals.

Qualifications

• 5+ years of sales experience in software or SaaS, with SMB or Mid-Market focus.
• Experience running product-led or self-serve motions, including trial conversion and usage-based expansion.
• Ability to build trusted relationships with executives and internal teams.
• Experience integrating AI into work processes or workflows is a plus.

Responsibilities

• Convert trials and inbound requests into paid annual commitments.
• Build relationships with multiple decision-makers across IT, HR, Legal, and ops.
• Expand accounts by landing new teams and driving cross-department adoption of Flow.
• Maintain a high-velocity pipeline for SMB and Mid-Market accounts with disciplined CRM hygiene.
• Act as trusted advisor by mapping customer needs to ServiceNow Flow capabilities.
• Coordinate with solutions consultants, customer success, partners, and marketing to surface expansion opportunities.

Skills

SaaS sales

Product-led selling

Executive relationship building

Forecasting & CRM

AI workflow integration

Job description

ServiceNow is seeking a Lead Mid-Market Account Executive in Orlando with a strong track record in SaaS sales and product-led motions. You will engage SMB and Mid-Market buyers, convert trials to paid commitments, and expand usage across departments while collaborating with cross-functional teams.

You’ll operate in a fast-paced, high-velocity environment, forecasting accurately and leveraging CRM to drive land-and-expand deals.