Senior Messaging & Collaboration Engineer (L3) - Remote

Cognizant Technology Solutions Corporation; Boise (ID); Remote; USD 99,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Paid holidays plus Paid Time Off

Job summary

Cognizant Technology Solutions Corporation is seeking a Messaging & Collaboration L3 Engineer to provide advanced support, governance, and escalation management across enterprise messaging platforms and collaboration tools. You will serve as the highest technical escalation point and ensure messaging stability, security, and compliance.

Responsibilities include administering Exchange Online/On-Prem, Proofpoint and Clearswift, and migrating mail flows with BitTitan and Biscom, while guiding L1/L2

Qualifications

• Minimum 5-8+ years in enterprise messaging environments.
• Strong Exchange Online and Hybrid Exchange expertise.
• Experience with Proofpoint, Clearswift, or similar email security platforms.
• Experience with mailbox migrations and L3 escalations.
• Experience supporting global Microsoft 365 environments.

Responsibilities

• Act as the L3 escalation point for Messaging & Collaboration incidents.
• Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
• Troubleshoot complex mail flow and hybrid Exchange issues.
• Support onboarding/offboarding, mailbox provisioning, and permissions.
• Manage email security, anti-spam, and secure mail gateway operations.
• Support mailbox migrations and tenant-to-tenant transitions.
• Maintain runbooks, SOPs, and knowledge articles.
• Provide KT and mentoring for L1/L2 teams.

Skills

L3 escalation experience

Governance & compliance mindset

Mentoring L1/L2 teams

Tools

Exchange Online

Exchange On-Prem / Hybrid Exchange

Proofpoint Cloud

Proofpoint On-Prem

Clearswift

Enterprise Vault

BitTitan MigrationWiz

Biscom

Microsoft 365 Administration

PowerShell

ServiceNow

Job description

Cognizant Technology Solutions Corporation is seeking a Messaging & Collaboration L3 Engineer to provide advanced support, governance, and escalation management across enterprise messaging platforms and collaboration tools. You will serve as the highest technical escalation point and ensure messaging stability, security, and compliance.

Responsibilities include administering Exchange Online/On-Prem, Proofpoint and Clearswift, and migrating mail flows with BitTitan and Biscom, while guiding L1/L2