Remote Senior Messaging & Collaboration Engineer
Cognizant Technology Solutions Corporation
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Benefits offered by this job
Job summary
Cognizant Technology Solutions Corporation is seeking a Messaging & Collaboration L3 Engineer to provide advanced technical support, governance, and escalation management across Exchange Online, on-prem, and related security and migration tools. The role covers enterprise messaging stability, security, and compliance with global Microsoft 365 environments.
The position offers remote work anywhere in the USA, with responsibilities spanning mailbox provisioning, mail flow troubleshooting, and
Qualifications
- 5-8+ years supporting enterprise Messaging environments.
- Strong Exchange Online and Hybrid Exchange experience.
- Experience with Proofpoint, Clearswift, or similar email security platforms.
- Experience with Enterprise Vault administration.
- Experience handling mailbox migrations and L3 escalations.
- Experience supporting global Microsoft 365 environments.
Responsibilities
- Act as the L3 escalation point for Messaging & Collaboration incidents.
- Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
- Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues.
- Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
- Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
- Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
- Support retention, legal hold, archive restore, journaling, and compliance activities.
- Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
- Provide KT, reverse KT, and mentoring support for L1/L2 teams.
Skills
Tools
Job description
Cognizant Technology Solutions Corporation is seeking a Messaging & Collaboration L3 Engineer to provide advanced technical support, governance, and escalation management across Exchange Online, on-prem, and related security and migration tools. The role covers enterprise messaging stability, security, and compliance with global Microsoft 365 environments.
The position offers remote work anywhere in the USA, with responsibilities spanning mailbox provisioning, mail flow troubleshooting, and
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