Senior Messaging & Collaboration Engineer (Remote)
Cognizant Technology Solutions Corporation
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Benefits offered by this job
Job summary
Cognizant Technology Solutions Corporation is seeking a skilled Messaging & Collaboration L3 SME to own Exchange Online, Exchange On-Prem, Proofpoint Cloud/On-Prem, and Clearswift, along with Enterprise Vault and migration tools. You will lead L3 incidentresolution, governance, and strategic migration efforts for enterprise messaging, security, and compliance across global Microsoft 365 environments.
The role emphasizes operational leadership, runbook maintenance, and mentoring of L1/L2 teams,
Qualifications
- 5-8+ years supporting enterprise Messaging environments.
- Strong Exchange Online and Hybrid Exchange experience.
- Experience with Proofpoint, Clearswift, or similar email security platforms.
- Experience with Enterprise Vault administration.
- Experience handling mailbox migrations and L3 escalations.
- Experience supporting global Microsoft 365 environments.
Responsibilities
- Act as the L3 escalation point for Messaging & Collaboration incidents.
- Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
- Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues.
- Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
- Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
- Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
- Support retention, legal hold, archive restore, journaling, and compliance activities.
- Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
- Provide KT, reverse KT, and mentoring support for L1/L2 teams.
Skills
Tools
Job description
Cognizant Technology Solutions Corporation is seeking a skilled Messaging & Collaboration L3 SME to own Exchange Online, Exchange On-Prem, Proofpoint Cloud/On-Prem, and Clearswift, along with Enterprise Vault and migration tools. You will lead L3 incidentresolution, governance, and strategic migration efforts for enterprise messaging, security, and compliance across global Microsoft 365 environments.
The role emphasizes operational leadership, runbook maintenance, and mentoring of L1/L2 teams,
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