Senior Messaging & Collaboration Engineer (Remote)

Cognizant Technology Solutions Corporation

Salt Lake City (UT)

Remote

USD 99,000 - 115,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, Vision Insurance

Paid holidays and PTO

401(k) plan and contributions

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Messaging & Collaboration L3 Engineer to deliver advanced support and governance across Exchange Online, on-prem, Proofpoint, and Enterprise Vault. The role drives secure, compliant messaging operations and enterprise-wide reliability.

The candidate will handle mailbox migrations, security controls, eDiscovery, and collaboration tooling with global Microsoft 365 experience. Remote work is available across the USA.

Qualifications

5-8+ years supporting enterprise Messaging environments.
Strong Exchange Online and Hybrid Exchange experience.
Experience with Proofpoint, Clearswift, or similar email security platforms.
Experience with Enterprise Vault administration.
Experience handling mailbox migrations and L3 escalations.
Experience supporting global Microsoft 365 environments.

Responsibilities

Act as the L3 escalation point for Messaging & Collaboration incidents.
Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues.
Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
Support retention, legal hold, archive restore, journaling, and compliance activities.
Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
Provide KT, reverse KT, and mentoring support for L1/L2 teams.

Skills

Exchange Online

Exchange On-Prem / Hybrid Exchange

Proofpoint Cloud

Proofpoint On-Prem

Clearswift

Enterprise Vault

BitTitan MigrationWiz

Biscom

Microsoft 365 Administration

PowerShell

ServiceNow

Entra ID / Azure AD

SPF / DKIM / DMARC

Email Security & Compliance

SharePoint/OneDrive integration

Exchange Online / Hybrid

Tools