Senior Messaging & Collaboration Engineer (Remote)

Cognizant; Des Moines (IA); Remote; USD 99,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Messaging & Collaboration L3 Engineer to provide advanced support, governance, and escalation management across enterprise messaging platforms, email security, and collaboration tools. You will serve as the highest technical escalation point, driving stability, security, and compliance across global Microsoft 365 environments.

The role emphasizes administration of Exchange Online/On-Prem, Proofpoint, Clearswift, and Enterprise Vault, with migration tooling expertise and

Qualifications

• Expertise in Exchange Online, Exchange on-premises or hybrid deployments.
• Hands-on experience with Proofpoint Cloud/On-Prem and Clearswift.
• Experience with BitTitan MigrationWiz and Biscom.
• Proficient in Microsoft 365 administration including PowerShell scripting.
• Familiarity with eDiscovery, journaling, retention, and data governance.

Responsibilities

• Act as the L3 escalation point for Messaging & Collaboration incidents.
• Administer Exchange Online/On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
• Troubleshoot complex mail flow, routing, connectors, gateways, and hybrid Exchange issues.
• Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
• Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
• Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
• Support retention, legal hold, archive restore, journaling, and compliance activities.
• Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
• Provide KT and mentoring for L1/L2 teams.

Skills

Exchange Online

Exchange On-Prem/Hybrid Exchange

Proofpoint Cloud

Proofpoint On-Prem

Clearswift

Enterprise Vault

BitTitan MigrationWiz

Biscom

Microsoft 365 Administration

PowerShell

ServiceNow

Tools

PowerShell

ServiceNow

Microsoft 365 Admin

Job description

Cognizant is seeking a Messaging & Collaboration L3 Engineer to provide advanced support, governance, and escalation management across enterprise messaging platforms, email security, and collaboration tools. You will serve as the highest technical escalation point, driving stability, security, and compliance across global Microsoft 365 environments.

The role emphasizes administration of Exchange Online/On-Prem, Proofpoint, Clearswift, and Enterprise Vault, with migration tooling expertise and