Senior Messaging & Collaboration Engineer (Remote)

Cognizant Technology Solutions Corporation; Cheyenne (WY); Remote; USD 99,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a remote Messaging & Collaboration L3 Engineer to provide advanced support, governance, and escalation across enterprise messaging platforms. The role focuses on Exchange Online/On-Prem hybrids, email security, and collaboration tools, serving as the top technical escalation point.

The ideal candidate will have 5–8+ years in enterprise Messaging, strong Exchange expertise, and experience with Proofpoint, Clearswift, or similar security

Qualifications

• Experience administering enterprise messaging platforms and security tooling.
• Strong knowledge of Exchange Online/On-Prem hybrid environments.
• Proficiency with mailbox migrations and eDiscovery/retention tooling.
• Familiarity with Proofpoint, Clearswift, and Enterprise Vault is a plus.

Responsibilities

• Act as the L3 escalation point for Messaging & Collaboration incidents.
• Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
• Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues.
• Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
• Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
• Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
• Support retention, legal hold, archive restore, journaling, and compliance activities.
• Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
• Provide KT, reverse KT, and mentoring support for L1/L2 teams.

Tools

Exchange Online

Exchange On-Prem/Hybrid

Proofpoint Cloud

Proofpoint On-Prem

Clearswift

Enterprise Vault

BitTitan MigrationWiz

Biscom

Microsoft 365 Administration

PowerShell

ServiceNow

Job description

Cognizant Technology Solutions Corporation is seeking a remote Messaging & Collaboration L3 Engineer to provide advanced support, governance, and escalation across enterprise messaging platforms. The role focuses on Exchange Online/On-Prem hybrids, email security, and collaboration tools, serving as the top technical escalation point.

The ideal candidate will have 5–8+ years in enterprise Messaging, strong Exchange expertise, and experience with Proofpoint, Clearswift, or similar security