Senior Merchant Success Manager — Enterprise Growth (Remote)

ShipBob, Inc.; Butlerville (IN); À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Holidays & PTO

Bonus eligibility

Résumé du poste

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants while guiding executive-level partnerships.

You will collaborate with internal stakeholders to optimize merchant performance, run business reviews, and identify growth opportunities, coaching teams to support middle-market, complex accounts. Required: 4–6 years in sales and merchant services, strong executive relationship skills, and advanced MS Office;

Qualifications

• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsabilités

• Work closely with internal stakeholders to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers to deliver world-class service.
• Coach team members to advance performance with middle-market, complex merchants.
• Analyze your merchants' supply chain performance and advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob.

Connaissances

Team leadership

Executive relationship management

Outils

Microsoft Office Suite

Description du poste

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants while guiding executive-level partnerships.

You will collaborate with internal stakeholders to optimize merchant performance, run business reviews, and identify growth opportunities, coaching teams to support middle-market, complex accounts. Required: 4–6 years in sales and merchant services, strong executive relationship skills, and advanced MS Office;