Senior Merchant Payments Accounting Analyst (Hybrid)

Compass Group USA; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA is seeking a Sr. Accounting Analyst- Merchant Processing (Hybrid) to monitor and resolve credit card authorizations, manage chargebacks, and reconcile payment activity.

The role requires a strong foundation in accounting/finance and experience with payment gateways and reconciliation platforms. You will collaborate across departments to optimize payment processes and support treasury functions.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field; or equivalent combination of education and 5+ years of experience.
• Minimum of two years of credit card, payment processing, treasury, banking, or related financial operations experience.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI (preferred).
• Strong analytical, problem-solving, and reconciliation skills.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication across departments and external partners.

Responsibilities

• Monitor, research, and resolve open, aging, and excessive credit card authorizations. Coordinate resolution.
• Review suspicious credits, unmatched refunds, excessive refund activity, and other potential fraud indicators.
• Manage chargebacks and retrieval requests, coordinating with payment processors and business units to ensure timely resolution.
• Investigate and resolve credit card funding discrepancies, processing fees, and operational exceptions.
• Process and validate daily FreedomPay invoice activity.
• Perform monthly reconciliation of FreedomPay funding, fees, adjustments, and chargeback activity.
• Administer user access and support access requests for payment gateway platforms, including FreedomPay, Authorize.Net, and Fusebox and any other future gateway platforms.
• Prepare ad hoc reports and provide analytical support for management, Finance, Internal Audit, and other stakeholders.
• Respond to and resolve Helix support tickets, ensuring timely communication and issue resolution.
• Partner with internal departments, payment processors, gateway providers, and field personnel to resolve operational issues and enhance payment processes.
• Serve as backup support for ReconArt and manual journal entries, batch report distribution, and credit card reject reviews.
• Analyze existing business processes and identify opportunities for automation and operational improvement using Microsoft Power Apps.
• Collaborate with business users to gather requirements, document workflows, and develop automation solutions that improve efficiency and accuracy.
• Support department initiatives, projects, and continuous improvement efforts related to payment operations and treasury functions.

Skills

Analytical

Problem-solving

Reconciliation

Attention to detail

Communication

Cross-functional collaboration

Education

Bachelor's degree in Accounting, Finance, or related field

Equivalent combination of education and 5+ years of experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Power BI

FreedomPay

Authorize.Net

Fusebox

Job description

Compass Group USA is seeking a Sr. Accounting Analyst- Merchant Processing (Hybrid) to monitor and resolve credit card authorizations, manage chargebacks, and reconcile payment activity.

The role requires a strong foundation in accounting/finance and experience with payment gateways and reconciliation platforms. You will collaborate across departments to optimize payment processes and support treasury functions.