SR. ACCOUNTING ANALYST- MERCHANT PROCESSING (HYRBID)

Compass Group, North America; Charlotte (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Compass Corporate in Charlotte, NC is seeking a Payments Operations Analyst to monitor, research, and resolve credit card authorizations, review suspicious credits, manage chargebacks, and ensure timely reconciliation with payment gateways. You will prepare reports for Finance, Internal Audit, and other stakeholders while supporting gateway platforms such as FreedomPay and Authorize.Net.

The role requires a strong analytical mindset, experience in treasury or payment operations, and proficiency

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration or related field; equivalent combination of education and at least five years of relevant work experience will be considered.
• Minimum of two years of credit card, payment processing, treasury, banking, or related financial operations experience.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI (preferred).
• Strong analytical, problem-solving, and reconciliation skills.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills with the ability to collaborate across departments and with external partners.

Responsibilities

• Monitor, research, and resolve open, aging, and excessive credit card authorizations. Coordinate resolution.
• Review suspicious credits, unmatched refunds, excessive refund activity, and other potential fraud indicators.
• Manage chargebacks and retrieval requests, coordinating with payment processors and business units to ensure timely resolution.
• Investigate and resolve credit card funding discrepancies, processing fees, and operational exceptions.
• Process and validate daily FreedomPay invoice activity.
• Perform monthly reconciliation of FreedomPay funding, fees, adjustments, and chargeback activity.
• Administer user access and support access requests for payment gateway platforms, including FreedomPay, Authorize.Net, and Fusebox and any other future gateway platforms.
• Prepare ad hoc reports and provide analytical support for management, Finance, Internal Audit, and other stakeholders.
• Respond to and resolve Helix support tickets, ensuring timely communication and issue resolution.
• Partner with internal departments, payment processors, gateway providers, and field personnel to resolve operational issues and enhance payment processes.
• Serve as backup support for ReconArt and manual journal entries, batch report distribution, and credit card reject reviews.
• Analyze existing business processes and identify opportunities for automation and operational improvement using Microsoft Power Apps
• Collaborate with business users to gather requirements, document workflows, and develop automation solutions that improve efficiency and accuracy.
• Support department initiatives, projects, and continuous improvement efforts related to payment operations and treasury functions.

Skills

Analytical skills

Problem-solving

Reconciliation

Communication

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

Power BI

Excel

Microsoft 365

Job description

Compass Corporate

Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Key Responsibilities

Monitor, research, and resolve open, aging, and excessive credit card authorizations. Coordinate resolution.

Review suspicious credits, unmatched refunds, excessive refund activity, and other potential fraud indicators.

Manage chargebacks and retrieval requests, coordinating with payment processors and business units to ensure timely resolution.

Investigate and resolve credit card funding discrepancies, processing fees, and operational exceptions.

Process and validate daily FreedomPay invoice activity.

Perform monthly reconciliation of FreedomPay funding, fees, adjustments, and chargeback activity.

Administer user access and support access requests for payment gateway platforms, including FreedomPay, Authorize.Net, and Fusebox and any other future gateway platforms.

Prepare ad hoc reports and provide analytical support for management, Finance, Internal Audit, and other stakeholders.

Respond to and resolve Helix support tickets, ensuring timely communication and issue resolution.

Partner with internal departments, payment processors, gateway providers, and field personnel to resolve operational issues and enhance payment processes.

Serve as backup support for ReconArt and manual journal entries, batch report distribution, and credit card reject reviews.

Analyze existing business processes and identify opportunities for automation and operational improvement using Microsoft Power Apps

Collaborate with business users to gather requirements, document workflows, and develop automation solutions that improve efficiency and accuracy.

Support department initiatives, projects, and continuous improvement efforts related to payment operations and treasury functions.

Required Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field; equivalent combination of education and at least five years of relevant work experience will be considered.

Minimum of two years of credit card, payment processing, treasury, banking, or related financial operations experience.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI (preferred).

Strong analytical, problem-solving, and reconciliation skills.

Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Effective verbal and written communication skills with the ability to collaborate across departments and with external partners.

Preferred Qualifications

Experience with payment gateways, processors, and merchant acquiring operations.

SAP experience.

Familiarity with FreedomPay, Authorize.Net, Fusebox, ReconArt, or similar payment and reconciliation platforms.

Knowledge of chargeback management, fraud mitigation, and payment card industry (PCI) compliance concepts.

Experience with process automation technologies such as Power Automate, Power Platform, or similar workflow tools.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Compass Corporate

Courtney E Sink

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