Merchant Payments Implementation Lead

Bank of America; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a Merchant Portfolio Analyst - Implementation Specialist to lead end-to-end onboarding of merchant payment processing solutions. You will manage multiple client implementations, coordinate with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and Vendor teams, and ensure timely, within-scope delivery of projects.

The role requires 3+ years in payments/merchant processing, strong analytical skills, and a client-focused approach to drive

Qualifications

• 3+ years Payments and Merchant Payment Processing experience.
• Strong business acumen and analytical skills.
• In-depth knowledge of merchant services.
• Team player with proven ability to interact and collaborate well with others.
• Focused on client satisfaction and client experience.
• Ability to influence and ensure successful outcomes.

Responsibilities

• Oversee the implementation of merchant processing solutions from initiation to completion.
• Develop and maintain project plans, timelines, and deliverables.
• Manage multiple client implementations simultaneously.
• Collaborate with internal teams (Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, Vendors) to drive implementations to completion.
• Serve as the primary point of contact for merchant clients during assigned implementation.
• Work with internal partners to gather required documentation during intake for client implementations.
• Complete and submit of CIMS Implementation Request and Acquiring Solutions Intake form for assigned implementation projects.
• Complete and submit all applicable boarding templates and forms, as needed.
• Engage required resources as needed to complete tasks for a successful implementation.
• Facilitate and attend implementation project meetings, as needed to ensure successful completion of assigned implementation projects.
• Track and provide updates on assigned implementation status via implementation item/record creation.
• Research, escape, and resolve issues during implementation to ensure a timely implementation.
• Work closely with client and technical resources to troubleshoot and resolve technical issues during implementation.
• Perform post-implementation validation (auth/settle/funding/interchange/billing).

Skills

Merchant payments

Analytical skills

Merchant services

Team collaboration

Client experience

Influence outcomes

Job description

Bank of America is seeking a Merchant Portfolio Analyst - Implementation Specialist to lead end-to-end onboarding of merchant payment processing solutions. You will manage multiple client implementations, coordinate with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and Vendor teams, and ensure timely, within-scope delivery of projects.

The role requires 3+ years in payments/merchant processing, strong analytical skills, and a client-focused approach to drive