Payments & Reconciliation Analyst — Merchant Processing

Compass Group, North America; Charlotte (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Compass Corporate in Charlotte, NC is seeking a Payments Operations Analyst to monitor, research, and resolve credit card authorizations, review suspicious credits, manage chargebacks, and ensure timely reconciliation with payment gateways. You will prepare reports for Finance, Internal Audit, and other stakeholders while supporting gateway platforms such as FreedomPay and Authorize.Net.

The role requires a strong analytical mindset, experience in treasury or payment operations, and proficiency

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration or related field; equivalent combination of education and at least five years of relevant work experience will be considered.
• Minimum of two years of credit card, payment processing, treasury, banking, or related financial operations experience.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI (preferred).
• Strong analytical, problem-solving, and reconciliation skills.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills with the ability to collaborate across departments and with external partners.

Responsibilities

• Monitor, research, and resolve open, aging, and excessive credit card authorizations. Coordinate resolution.
• Review suspicious credits, unmatched refunds, excessive refund activity, and other potential fraud indicators.
• Manage chargebacks and retrieval requests, coordinating with payment processors and business units to ensure timely resolution.
• Investigate and resolve credit card funding discrepancies, processing fees, and operational exceptions.
• Process and validate daily FreedomPay invoice activity.
• Perform monthly reconciliation of FreedomPay funding, fees, adjustments, and chargeback activity.
• Administer user access and support access requests for payment gateway platforms, including FreedomPay, Authorize.Net, and Fusebox and any other future gateway platforms.
• Prepare ad hoc reports and provide analytical support for management, Finance, Internal Audit, and other stakeholders.
• Respond to and resolve Helix support tickets, ensuring timely communication and issue resolution.
• Partner with internal departments, payment processors, gateway providers, and field personnel to resolve operational issues and enhance payment processes.
• Serve as backup support for ReconArt and manual journal entries, batch report distribution, and credit card reject reviews.
• Analyze existing business processes and identify opportunities for automation and operational improvement using Microsoft Power Apps
• Collaborate with business users to gather requirements, document workflows, and develop automation solutions that improve efficiency and accuracy.
• Support department initiatives, projects, and continuous improvement efforts related to payment operations and treasury functions.

Skills

Analytical skills

Problem-solving

Reconciliation

Communication

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

Power BI

Excel

Microsoft 365

Job description

Compass Corporate in Charlotte, NC is seeking a Payments Operations Analyst to monitor, research, and resolve credit card authorizations, review suspicious credits, manage chargebacks, and ensure timely reconciliation with payment gateways. You will prepare reports for Finance, Internal Audit, and other stakeholders while supporting gateway platforms such as FreedomPay and Authorize.Net.

The role requires a strong analytical mindset, experience in treasury or payment operations, and proficiency