Senior Merchandising & Growth Leader, NA

Expedia; Washington; Sur place; USD 150 000 - 220 000; Plein temps

Résumé du poste

Expedia Group is seeking a Senior Manager, Merchandising and Customer Growth to lead North America merchandising across Brand Expedia and Portfolio brands. You will shape attach strategies, drive cross-functional partnerships, and optimize app experiences to grow traveler value.

This role demands strong analytics, testing discipline, and leadership to manage multiple priorities across Marketing, Product, Analytics, and Supply in a fast-paced environment.

Qualifications

• Bachelor’s degree in Marketing, Business Management, or a related field; MBA preferred.
• 8+ years of experience in B2C ecommerce, digital merchandising, loyalty or brand marketing, retail management, or a related field.
• Experience leading merchandising across North America, multiple brands, lines of business, or customer segments.
• Demonstrated experience developing and optimizing attach, cross-sell, upsell, or other customer growth strategies.
• Experience building app merchandising strategies and partnering with Product, Design, Engineering, and Analytics teams to deliver customer-facing experiences.
• Experience with A/B testing frameworks, experimentation design, traffic data sources, and performance measurement.
• Strong project or program management skills, with the ability to manage multiple priorities and deliver through ambiguity in a fast-paced B2C environment.
• Proven ability to influence and align stakeholders across multiple subject areas, prioritize opportunities, and mitigate risks.
• Strong analytical and business acumen, with the ability to turn customer and performance data into clear recommendations and action.
• Excellent communication skills, with the ability to communicate effectively, concisely, and in a way that is tailored to the audience, including senior leaders.
• Resilient and constructive when faced with change; able to shift approaches in response to unexpected events and circumstances.

Responsabilités

• Lead North America merchandising strategy: Own the North America merchandising roadmap and calendar across Brand Expedia and our Portfolio brands, aligning priorities across customer touch points.
• Drive merchandising attach strategy: Define and execute strategies that increase relevant cross-sell and upsell opportunities across the traveler journey, partnering with Product, Marketing, Analytics, and Supply, to improve customer value and business growth.
• Shape app merchandising strategy: Establish the merchandising strategy for app experiences, including surface prioritization, placement strategy, personalization opportunities, and coordination with Marketing, Product, Design, and Engineering.
• Build a test-and-learn engine: Partner with Product and Analytics to develop a consistent experimentation cadence across web and app merchandising touchpoints; formulate hypotheses, prioritize tests, evaluate results, and translate learnings into scalable improvements.
• Lead merchandising execution: Coordinate the timely delivery of merchandising initiatives and promotions across Marketing, Product, Supply, Legal, and Finance, ensuring clear ownership, dependencies, and escalation paths.
• Measure performance and optimize: Analyze performance, incrementality, customer engagement, conversion, and attach results; lead campaign and merchandising retrospectives and recommend optimization actions to improve future delivery.
• Create cross-functional alignment: Bring structure and clarity to complex initiatives, communicate decisions and tradeoffs, and maintain a shared view of priorities, risks, and progress for senior stakeholders.
• Stay close to the market: Monitor travel category trends, competitive experiences, and best-in-class ecommerce merchandising to identify opportunities for Brand Expedia and our Portfolio brands.

Connaissances

A/B testing

Experimentation

Cross-functional collaboration

Analytics

Stakeholder management

Project management

Communication

Adaptability

Formation

Bachelor’s degree in Marketing, Business Management, or related field

MBA preferred

Description du poste

Expedia Group is seeking a Senior Manager, Merchandising and Customer Growth to lead North America merchandising across Brand Expedia and Portfolio brands. You will shape attach strategies, drive cross-functional partnerships, and optimize app experiences to grow traveler value.

This role demands strong analytics, testing discipline, and leadership to manage multiple priorities across Marketing, Product, Analytics, and Supply in a fast-paced environment.